Technical Support Specialist

## Technical Support Specialist Apply locations:
Groveport-OH Fulfillment Center 1time type:
Full time posted on:
Posted Yesterday job requisition :
R-102415
*
* Job Description:

***
* Who We Are:

** We’re , one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery.

We’re building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.

Our goal is to be the global backbone of commerce. To achieve it, we’re looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We’d love to hear from you.
** Fast Facts:
*** 6,000+ customers worldwide
* 1,600+ employees globally
* 17 warehouses nationwide, totaling over 10 million square feet of space
* Headquartered in Houston, TX with international offices in Mexico and Poland
** Our values:
** is building a company that is committed to living out these 6 core values:
* ** Be brand obsessed:
** Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.
* ** Think beyond the box:** “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.
* ** Don’t give up:
** We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.
* ** Speak up:
** We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.
* ** Work together:
** We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.
* ** Remember to be human:
** We work hard, but we leave room for the people, places and things that we love.
** Onsite:*
* * This position is open to applicants or individuals who are located in or around  Groveport, OH and able to work either 1st or 2nd shift scheduled with flexibility for longer hours based off of business and peak needs.
* *
* The Role:

** is looking for a
** Technical Support Specialist
** who is able to solve complex problems and provide level 2 and 3 technical support working closely with Operations, Technical Services, Application Development, clients, and vendors as required. Provide analysis and troubleshooting for complex technical problems related to operations, service management, desktop, and store support with minimal supervision.
** What You'll Do:
** To perform this job successfully an individual must be able to satisfactorily perform each essential duty as assigned. The requirements listed below are representative of the knowledge, skill and/or ability required. Other Duties not listed may be assigned.
* Troubleshoot communication issues on computers and tablets.
* Un-rack/rack network/server equipment in IDFs and MDFs.
* Troubleshoot network issues  + Tracing network cables  + Running troubleshooting commands from a Windows computer  + Understanding of subnets, VLANs, routing, etc.  + Understand the difference between    - 1g vs 10g fiber modules
- Single mode vs multimode
- Fiber connectors (SC/ST/LC)
* Familiarity with desktop and mobile platforms – including Windows 10/11, macOS, Android and iOS
* Familiarity with scanner technology such as Zebra handheld and stationary scanners
* Basic computer knowledge
* Troubleshooting and problem-solving skills including but not limited to networking (wired & wireless), printing, scanner, workstation, and application issues
* Excellent communication to clearly communicate between technical and non-technical audiences
* Ability to create general technical documentation
* Eagerness to learn and develop skills
* Follow guidelines set forth by our cyber…