Senior Manager, Fulfillment Operations

Bombas is a comfort focused premium basics brand with a mission to help those in need. The company launched in 2013 after the founders learned that socks are the #1 most requested clothing item at homeless shelters. Bombas donates a pair of socks for every pair sold, and has since expanded to underwear and t-shirts, the #2 and #3 most requested items, while continuing to impact communities.

The word Bombas is derived from the Latin word for bumblebees. Bees work together to make their hive a better place, and at Bombas we are inspired by that collective effort. We are committed to building a diverse, inclusive Hive where all voices are heard.

We are looking for a highly analytical, hands‑on, and solutions‑oriented operator to join our Fulfillment team as our Senior Manager, Fulfillment Operations
, reporting to the Director of Fulfillment Operations. The role is based on‑site at our Groveport, Ohio distribution center and includes approximately one week of travel per month to a secondary West Coast warehouse. You will serve as Bombas’ dedicated on‑ground leader within our 3PL network, stabilizing, optimizing, and scaling our fulfillment operations to support growth and peak demand.

• Stabilize, standardize, and optimize operations at the Groveport 3PL for eCommerce, Wholesale, Retail, and Donation channels.
• Drive best‑practice standardization across all Bombas DCs.
• Facilitate short, medium, and long‑term activity and capacity planning across an omni‑channel environment.
• Identify inefficient or fragmented processes with RCA and partner with 3PL management to develop improvement plans, including SOP creation and training.
• Serve as primary point of contact for Ohio 3PL teams and liaise between 3PLs and internal teams (Operations, Transportation, Customer Service, Planning, Sourcing, FP&A).
• Align warehouse storage capacity with inbound SKU counts and unit volume using forward‑looking forecasts across sales channels.
• Support 3PL staff in optimizing SKU slotting, order waving, picking carts, pick paths, and efficient storage across pick and reserve locations.
• Maintain and socialize order and unit forecasts, validate against 3PL capacity models, labor plans, and throughput assumptions, and oversee peak capacity planning.
• Support fulfillment synergy between the Ohio warehouse and additional fulfillment centers, ensuring consistent SLAs, process standardization, and inventory visibility.
• Validate wholesale order execution across key milestones—release to floor, VAS status, routing date, ship confirmation, and pickup—ensuring routing compliance and troubleshooting onsite issues.
• Monitor and report on SLA compliance and operational KPIs, holding 3PLs accountable to contracted SLAs.
• Prepare and lead daily/weekly meetings and QBRs across 3PL and Bombas Operations teams.
• Use WMS, Net Suite, and business intelligence tools to report on fulfillment health and perform ad‑hoc analyses, standardizing KPIs, SLAs, and reporting across nodes.
• Document and communicate product labeling non‑compliance to the Sourcing team to drive vendor guide compliance.

• Clear communicator and reliable internal and external partner.
• Takes initiative, thinks critically, and owns outcomes.
• Comfortable handling ambiguity and operating independently.
• Naturally curious, detail‑oriented, and data‑driven.
• A team player who is willing and happy to help.
• Belief in our mission and understanding of the importance of giving‑back.
• Inquisitive, loves to learn, embraces failure, and never gives up.
• Comfortable working in an open office while staying focused.

• We are a team of smart, interesting, diverse, funny, and loving people.
• We offer competitive compensation, employer‑paid health, medical and dental benefits, 401k with match, paid parental leave, snacks, socks and a fun, relaxed office environment.
• We take responsibility to ensure you are excited, happy, and find fulfillment in your work.
• We value fun by hosting office lunches, off‑site team outings and company retreats.
• We give back to the community and help those in need—volunteering together regularly.
• Success comes from…