Distribution Quality Manager

We're Watts. Together, we're reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation - and we have a dynamic future ahead.
To provide leadership in Distribution Quality Assurance by ensuring that the company meets or exceeds customer requirements. The role is responsible for To provide leadership in Distribution Quality Assurance by ensuring that the company meets or exceeds customer requirements. The role is responsible for developing, improving, and maintaining a consistent methodology for compliance and continuous improvement.

Scope of Position

Lead the Distribution Center Quality Management System to ensure order accuracy, damage prevention, inventory integrity, and customer satisfaction. Drive Continuous Improvement across inbound, put-away, picking, packing, shipping, and returns. This role will supervise one or more quality team members. This position reports to the Director of Distribution Center Operations and is based fully onsite at our distribution center in Groveport, OH.

Travel requirements:
Up to 25%

Primary Job Duties and Responsibilities

1. DC Quality Management System (QMS) & Compliance

• Own the DC QMS including SOPs, document control, audit calendar, and management review.
• Serve as site representative for ISO 9001, ensuring processes meet requirements.
• Lead internal audits and corrective/preventive actions.

2. Customer Quality & Continuous Improvement

• Define and publish DC quality KPIs:
  Perfect Order Rate, Accuracy, Damage Rate, Returns Trends, and Customer Complaints.
• Lead root cause analysis and communication for customer quality issues.
• Facilitate Lean and Continuous Improvement projects.

3. Inbound Quality (Receiving & Put-Away)

• Establish receiving inspection standards.
• Manage over, short & damaged (OS&D) shipping variances and partner with vendors on defect trends.

4. Outbound Quality (Pick/Pack/Ship)

• Implement pick audits, Acceptable Quality Level (AQL) sampling and final load audits.
• Set packaging standards to reduce in-transit damage.

5. Inventory Integrity & Data Quality

• Own cycle counts quality and root cause analysis of variances.
• Monitor Warehouse Management System (WMS) data hygiene and scanning adherence.

6. Returns, Non-Conforming, and Disposition

• Chair of the DC Material Review Board (MRB).
• Define quality, hold protocols, and traceability.

7. Training, Standards, and Governance

• Develop Standard of Work, quality checklists, and audit routines.
• Train associates and leaders on quality criteria.

8. Cross-Functional Partnerships

• Collaborate with Operations, Safety, Transportation, IT, Customer Service, and Procurement.

Required Qualifications

• Bachelor's degree in engineering discipline, manufacturing, or business discipline.
• A minimum of 5 years of quality or operations experience in a distribution environment.
• Experience with Lean Six Sigma and data analysis.
• Computer proficiency in Microsoft Office and statistical packages
• Ability to work with Customer/Supplier representatives regarding all quality related issues.
• Excellent organizational skills with focus on detail.
• Knowledge of WMS processes and inventory control.

Preferred Qualifications

• Lean Six Sigma Black Belt Certification
• ASQ or supply chain certifications.
• Proficiency with Minitab.

General Applicable Company Competencies

• Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency. Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts. Maintain productive and collaborative relationships with other Watts employees.
• Adherence to Watts' seven cultural beliefs:
  Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions

While performing the job duties, you will be working on-site at a Distribution Center and will perform many of your duties in an office environment. You may, at times, be required to be present on the distribution center floor and will be required to wear the appropriate personal protective equipment. You will be required to work in the office at the Groveport location (Monday - Friday).

Your scheduled work hours will be communicated to you by your manager.

Physical Requirements

Specific physical abilities required for this position include, but are not limited to:

• Ability to remain seated at a desk or…