Distribution Quality Manager

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We’re all part of the same crucial mission, no matter what function we support – it’s to provide safe, clean water for the world, and to protect our planet’s most valuable resource.

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting‑edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.

To provide leadership in Distribution Quality Assurance by ensuring that the company meets or exceeds customer requirements. The role is responsible for developing, improving, and maintaining a consistent methodology for compliance and continuous improvement.

Lead the Distribution Center Quality Management System to ensure order accuracy, damage prevention, inventory integrity, and customer satisfaction. Drive continuous improvement across inbound, put‑away, picking, packing, shipping, and returns. This role will supervise one or more quality team members. This position reports to the Director of Distribution Center Operations and is fully onsite based at our distribution center in Groveport, OH.

Travel requirements:
Up to 25%

• Own the DC QMS including SOPs, document control, audit calendar, and management review.
• Serve as site representative for ISO 9001, ensuring processes meet requirements.
• Lead internal audits and corrective/preventive actions.

• Define and publish DC quality KPIs:
  Perfect Order Rate, Accuracy, Damage Rate, Returns Trends, and Customer Complaints.
• Lead root cause analysis and communication for customer quality issues.
• Facilitate Lean and Continuous Improvement projects.

• Establish receiving inspection standards.
• Manage over, short & damaged (OS&D) shipping variances and partner with vendors on defect trends.

• Implement pick audits, Acceptable Quality Level (AQL) sampling and final load audits.
• Set packaging standards to reduce in‑transit damage.

• Own cycle counts quality and root cause analysis of variances.
• Monitor Warehouse Management System (WMS) data hygiene and scanning adherence.

• Chair of the DC Material Review Board.
• Define quality, hold protocols, and traceability.

• Develop Standard of Work, quality checklists, and audit routines.
• Train associates and leaders on quality criteria.

• Collaborate with Operations, Safety, Transportation, IT, Customer Service, and Procurement.

• Bachelor’s degree in related engineering, manufacturing, or business area.
• A minimum of 5 years of quality or operations experience in a distribution environment.
• Experience with Lean Six Sigma and data analysis.
• Computer proficiency in Microsoft Office and statistical packages (Minitab preferred).
• Ability to work with Customer/Supplier representatives regarding all quality related issues.
• Excellent organizational skills with focus on detail.
• Knowledge of WMS processes and inventory control.

• Lean Six Sigma Black Belt certification.
• ASQ or supply chain certifications.

• Collaborate Across Work groups.
• Communicate Effectively.
• Deliver High Quality Work.
• Drive for Results.
• Focus on the Customer.
• Initiating Positive Change.

While performing the job duties, you will be working onsite in a distribution center. You will be required to work at the company’s Groveport location in Ohio. Your scheduled work hours will be communicated to you by your manager.

Specific physical abilities required for this position include, but are not limited to:

• Vision requirements include close vision, color vision, peripheral vision, depth perception…