Security Officer - Event Monitoring Representative

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

The Security Operations and Event Monitoring Center (SOEMC) supports the protection of company assets and personnel through 24/7 monitoring and response operations. This contract position provides operational and administrative support within the SOEMC, primarily focused on alarm monitoring, call handling, and routine administrative functions. This role is ideal for individuals who are detail-oriented, technically capable, and comfortable working in a high-tempo environment.

• Respond to and process incoming alarms using monitoring systems in accordance with established procedures.
• Answer inbound security-related calls and support internal customers with routine requests.
• Create and maintain accurate incident reports in real time.
• Monitor operational systems and queues to ensure consistent service levels and timely response.
• Perform administrative duties including data entry, report generation, and email communication.
• Operate effectively in a high-tempo environment while managing multiple tasks simultaneously.
• Utilize Microsoft Office tools, including Excel functions, to support tracking and reporting activities.
• Maintain a high level of attention to detail in all documentation and communications.
• Adapt to evolving responsibilities based on performance, experience, and operational needs.

• High school diploma or equivalent.
• Minimum typing speed of 30 words per minute with accuracy.
• Experience using Microsoft Office applications (Word, Excel, Outlook).
• Comfortable working with multiple systems and technology platforms.
• Strong attention to detail and organizational skills.
• Ability to remain focused and effective in a fast-paced work environment.
• Strong communication skills, both written and verbal.

• This position operates in a 24/7 security operations center environment. Candidates must be available to work rotating shifts, including nights, weekends, and holidays. Administrative workload may be concentrated during overnight and early morning hours.

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Company's retirement plans
• Seven holidays annually paid at time and a half, if worked
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is only paid out where required by law

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: