Field Service Technician II

Overview

The Field Service Technician II is responsible for the installation, set-up, repair, and routine maintenance of all packaging equipment at customer facilities and Shorr warehouse/demo rooms.

• Set up, install/assemble, test, adjust, and disassemble all packaging equipment.
• Repair packaging equipment. Diagnose problem, determine extent of repair, estimate labor time, and complete repair. Requisition or make up repair parts as necessary.
• Perform routine maintenance on all equipment.
• Assist with moving packaging equipment.
• Assist and train other Shorr Service Technicians and customer personnel.
• Assist sales reps in equipment sales.
• Assist and improve customer satisfaction through promoting company services and products within company guidelines.
• Operate machine tools when necessary in repairing or installing equipment.
• Follow all safety rules and keep work area clean.
• Safely drive to and from local customers in company-owned vehicle.
• Attend vendor training/schools. Out of town travel may be necessary.
• Travel to remote customer locations when necessary.
• Perform minor repairs on Shorr office and facility equipment.

• Company Truck
• Company provided iPad, Laptop and monthly mobile phone stipend

• High School Diploma required
• Minimum fiveyears of experience in equipment maintenance, HVAC, military electrical or mechanical, or electromechanical experience.
• Microsoft Office with emphasis on Outlook, Word and Excel. PLC programming knowledge is also preferred.
• Valid and current state driver’s license is required
• Travel requirement for this position is up to 25% overnight, otherwise local client coverage