Field Service Technician II

Field Service Technician II

The Field Service Technician II is responsible for the installation, set-up, repair, and routine maintenance of all packaging equipment at customer facilities and Shorr warehouse/demo rooms.

Set up, install/assemble, test, adjust, and disassemble all packaging equipment.

Repair packaging equipment. Diagnose problem, determine extent of repair, estimate labor time, and complete repair. Requisition or make up repair parts as necessary.

Perform routine maintenance on all equipment.

Assist with moving packaging equipment.

Assist and train other Shorr Service Technicians and customer personnel.

Assist sales reps in equipment sales.

Assist and improve customer satisfaction through promoting company services and products within company guidelines.

Operate machine tools when necessary in repairing or installing equipment.

Follow all safety rules and keep work area clean.

Safely drive to and from local customers in company-owned vehicle.

Attend vendor training/schools. Out of town travel may be necessary.

Travel to remote customer locations when necessary.

Perform minor repairs on Shorr office and facility equipment.

Company Truck

Company provided iPad, Laptop and monthly mobile phone stipend

High School Diploma required

Minimum five years of experience in equipment maintenance, HVAC, military electrical or mechanical, or electromechanical experience.

Microsoft Office with emphasis on Outlook, Word and Excel. PLC programming knowledge is also preferred.

Valid and current state driver's license is required

Travel requirement for this position is up to 25% overnight, otherwise local client coverage