Quality Compliance Analyst

• Job Category Operations:
  Individual Contributors

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs.

Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Forward Air, Inc. is looking for a self-motivated individual to join the Quality team as a Quality Compliance Analyst. This position is responsible for providing value added service to our customers in addition to supporting local terminal operation through education and auditing to include but not limited to performance statistics, technical support, and quality of service in a timely manner. The successful candidate has the ability to transform complex information into insights that improve service, efficiency, and decision-making.

Core Responsibilities & Duties:

• Create, analyze, monitor, and distribute metrics/KPI’s to field in conjunction with trend analysis overview
• Design, oversee, and optimize pipelines that integrate logistics data into unified analytics platforms
• Lead analytical strategies that convert integrated datasets into actionable insights for research, operational decision support, and precision initiatives
• Collaborate with technical teams to ensure alignment between data strategy and organizational goals while clearly communicating results to stakeholders
• Investigate issues to identify root cause, identify appropriate corrective action, provide recommendation, and ensure resolution with managers
• Collaborate with team members to resolve traces and assist in prevention of potential lost freight and claims
• Observe, partner, and learn methods to educate, enhance performance, and recognize performance in our operations, identifying opportunities to increase productivity, ensure safety, maintain compliance to mitigate claims exposure
• Other duties as assigned

Qualifications:

Technical or college degree in data gathering/reports or equivalent work experience preferred

Strong work ethic and quality improvement orientation

Ability to carry out assigned task to their completion and meet deadlines

Strong working knowledge of SQL, Power BI, Microsoft office products;
Excel.

Tableau and Oracle applications a plus

• Collaborative/team player with abilities to create a positive work environment

Prior logistics, inventory, and/or operations experience preferred

• Strong verbal and personal communication skills

Skills:

• Strong analytical skills
• Ideal candidate will possess a “can do” attitude with a “will do” work ethic
• Must have the ability to work in a fast-paced environment

Strong interpersonal skills: ability to build trust and rapport and effectively communicate with co-workers, employees, and customers

Forward Air is an Equal Opportunity employer.