Emergency Roadside Service Dispatcher

• Locations 6750 Port Road, Groveport, OH, 43125, US
• Job Category Operations:
  Individual Contributors
• Job Category Logistics and Transportation
• Job Function Operations

Position:
Emergency Roadside Service Dispatcher

Pay Rate: $23.00 - $25.00 per hour

Schedule:
Weds, Thurs, Fri every other Saturday 6pm - 6am

Job Description:

The Emergency Roadside Service Dispatcher is responsible for answering calls and providing customer service to our fleet of Independent Contractors and our terminals that have company owned assets when their equipment is in need of repair. This is a call center position that is focused on providing quick resolution to mechanical and maintenance issues of our fleet of trucks and trailers in order to ensure the safe operation of all equipment owned and leased to Forward Air.

Core

Duties & Responsibilities:

• Provide assistance for service of trucks and trailers in need of repair
• Troubleshoot maintenance solutions to resolve equipment issues quickly & efficiently
• Act as a liaison between 3 rd party service providers and our internal customers
• Manage all PO & work orders for maintenance request from our terminal locations
• Maintain accurate records to ensure needed repairs are completed
• Develop a strong relationship with Independent Contractors
• Respond to customers efficiently, thoroughly, and professionally
• Manage customer and driver expectations to align with operational capabilities
• Other duties as assigned

Requirements:

• Prior experience with truck, trailer, and/or forklift repair
• Self-motivated problem-solver with strong desire to meet customer needs
• Strong verbal and written communication skills
• Desire for a long-term career with an industry leading company
• Ability to present and maintain a positive corporate image in a fast paced environment
• Proactively establish and maintain effective working team relationships with all support departments
• Must be proficient with Microsoft Office products including;
  Word, Excel, PowerPoint, Outlook, etc.
• Must be willing to work a flexible schedule

Skills:

• Ideal candidate will possess a “can do” attitude with a “will do” work ethic
• Must have the ability to work in a fast paced environment
• Experience with AS400 operating systems is a plus
• Transportation industry knowledge and experience is a plus

Forward Air is an Equal Opportunity employer.

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• Compensation: Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity-based incentives. Pay ranges published on job boards are not provided nor verified by the Company.
• Health: Medical and Pharmacy insurance;
  Health Savings Account (HSA);
  Vision;
  Dental;
  Life and Disability;
  Critical Illness;
  Accident Indemnity;
  Hospital Indemnity;
  On-demand telehealth via Teladoc;
  Employee Assistance Program (counseling and financial/lifestyle coaching).
• Wealth: 401(k) retirement savings plan with employer match;
  Employee stock purchase program;
  Flexible Spending Account (FSA);
  Commuter Benefits;
  LegalEASE legal coverage.
• Time: 7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually.
• Culture: A collaborative, transformation-driven, solutions-first environment full of "can do" attitude and "will do" work ethic.

• Agencies: The Company does not accept unsolicited outreach from third parties. Absent an agreement signed by internal Talent Acquisition and Procurement, and a documented request from Talent Acquisition to submit candidates for a specified requisition, we will not approve payments to any third party.
• Work Authorization: Within the United States, the Company is an E-Verify employer. Unless otherwise indicated, U.S.
  
  -based workers must be legally authorized to work in the U.S. without sponsorship, including but not limited to F-1, H-1, H-2, L, J, and TN visas, etc.
• Diversity, Equity and Inclusion (DEI): The Company is proud to be an equal opportunity employer . Applicants will be considered without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.
• Rea…