Client Care Representative

Benefits

• Bonus based on performance
• Health insurance
• Paid time off
• Opportunity for advancement
• Company parties
• Competitive salary
• Training & development

This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company.
• Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time.
• Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window.
• Makes outbound calls to clients to ensure that they are satisfied with any repairs.
• On Call after hours in rotation.
• Phone Sales.

• Service Titan CRM a Plus.
• Above-average verbal and telephone communication skills are essential.
• Must have good computer software skills.
• Prior customer service experience preferred.