Customer Service Representative - UniFirst

Uni First is seeking a dedicated Customer Service Representative to join our team. The role involves delivering outstanding customer service as a liaison between customers and the company. The position offers a five‑day work week, immediate opening, and on‑the‑job training.

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and Uni First personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through Uni First’s escalation process.
• Partner and provide administrative support to Uni First’s Sales Department.
• Perform basic data entry and other administrative duties.

What we’re looking for:

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient knowledge of Microsoft Office products (Outlook, Excel, Word, Teams, etc.).
• Time management and organizational skills with attention to detail.
• A collaborative, team‑player capable of working independently.
• Problem solver in a dynamic environment.
• Comfortable performing basic mathematical skills (adding, subtracting, multiplying, dividing, etc.).
• Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.

We emphasize continuous learning and professional development, fostering a culture of growth and enabling team partners to reach their full potential. You'll receive on‑the‑job training, robust online training modules through our Service Certificate Program – Customer Service Representative, and access to Uni First’s innovative training platform, The Learning Center.

We’re a growing company offering significant avenues for personal development and growth. Some companies like to promote from within, we love to!

Our unique community culture is what makes Uni First an organization that stands out from the rest.

At Uni First, you'll find an environment packed with different cultures, personalities, and backgrounds because we know it takes many kinds of people to make us successful.

On‑the‑job training + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

Uni First is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti‑discrimination laws.

If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at T or through our Ethics First portal at  You may also call the Ethics First Hotline at  to let us know the nature of your request.

Uni First Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.