Customer Service Coordinator

Company Overview

Classic Fire + Life Safety is a leader in the fire protection and life safety industry, known for its talented, knowledgeable, and motivated staff.

• CFLS is a caring company that values staff.
• CFLS is local and part of the community.
• CFLS is a full‑service fire protection contractor.
• Great working environment with opportunities for career advancement.
• Comprehensive group benefits.
• Educational assistance program.
• Employee referral bonus program.

This position requires effective collaboration with field services, continuous improvement, scheduling, accounting, IT, and sales departments. The role supports back‑office administrative functions and provides quality control to ensure accurate documentation records.

• Prepare, coordinate, and implement schedules for mobile Fire & Life Safety Inspection Services team to meet KPIs.
• Communicate with field staff, customers, contractors, vendors, and external resources about appointment details.
• Assess job readiness, ensuring scheduled jobs are verified with customers before deployment.
• Maintain appointment, software, and system records; ensure accuracy and updates.
• Ensure staff are scheduled at least two weeks in advance, aligning scope with technician skills.
• Work with scheduling supervisor, service managers, and field staff to allocate appropriate time for inspection jobs, adhering to RTG and job duration.
• Ensure inspections are completed on time, error‑free, and with minimal return visits.
• Communicate next steps and timelines to customers, AHJ’s, contractors, and leadership.
• Track open jobs to maintain workflow efficiency.
• Create, track, maintain, verify, and close service appointments and schedules in ERP and supporting software.
• Perform opportunity verification/quality‑check for service contract and order creation.
• Provide appointment information and documentation for job closeouts to Office Operations Team.
• Other duties as assigned.

• Ensure client records are accurate and updated in ERP, reporting platforms, network drives, and files.
• Map new business appointments and complex inspection service jobs with scheduling supervisor and service managers.
• Address work‑in‑progress reports (weekly).
• Provide scheduling status updates to supervisor/team daily.
• Schedule subcontractors and ensure materials are ready with proper paperwork.
• Other duties as assigned.

• Scheduling system management and administration.
• Daily use of Acumatica ERP, financial systems, appointment systems, scheduling and reporting tools, and inspection reporting software.
• Certification tracking, equipment tracking, security clearance, and safety tracking systems for scheduling accuracy.
• GPS tracking software review and administration for efficient routing.

• Minimum 2 years of experience in customer service, work planning, scheduling, dispatching, or related roles in service industries.
• Strong prioritization, time‑management, communication, and teamwork skills.
• Knowledge of Fire & Life Safety Systems, codes, and standards is an asset.
• Knowledge of fleet management practices is an asset.
• Planning, scheduling, and detailed time‑management skills are a must.
• Organized with strong attention to detail and record‑keeping focus.
• Ability to process documentation and understand formatting and consistency requirements.
• Keep informed of scheduling system revisions and upgrades.
• Understanding of enterprise‑wide systems and applications.
• Good interpersonal skills with department staff and field technicians.
• Comfort with technology and software applications.
• Team player with strong communication skills.

We thank all applicants who apply. Only candidates who meet the above qualifications will be contacted for an interview.

Salary placement within the stated range is determined by evaluating the candidate’s relevant experience, skills, and qualifications, along with internal equity and prevailing market conditions. These factors are applied consistently to support transparent and equitable compensation practices in Ontario.

Classic Fire + Life Safety is committed to treating all people with dignity and independence. We believe in integration and equal opportunity and are committed to meeting the needs of persons with disabilities under the Accessibility for Ontarians with Disabilities Act. We do not use AI or automated screening technology; all candidate reviews and applications are evaluated manually by human staff.

If you have an accommodation need or would like to provide us with feedback, questions, or concerns, please contact our Human Resources department at