Director, Product Management

Job Overview

Gateway operates in a unique service environment where trust, transparency, operational precision, and compassionate customer experiences are essential. The platforms supporting our business do more than manage data – they enable veterinary partners, care center teams, and pet families to interact seamlessly during some of life's most meaningful and emotional moments.

As Director, Product Management, Platforms, you will help build the digital foundation that supports these experiences while enabling Gateway's continued growth across North America. This high‑impact, high‑visibility product leadership role resides at the center of Gateway’s digital growth strategy, owning the foundational platforms that deliver consistent, transparent, and compassionate experiences for veterinary partners and pet families across the country. Your work directly drives revenue growth, operational efficiency, and the company’s ability to expand into new markets and services.

This senior individual‑contributor role reports to the Chief Customer Office and is embedded in a cross‑functional environment, partnering closely with Marketing, Operations, Finance, and Commercial teams. You will lead critical platform initiatives from strategy through execution, acting as the connective tissue between technical delivery and business impact. The right candidate is energized by ownership, comfortable being hands‑on, and thrives in a lean, high‑trust environment where results speak for themselves.

• Own the product strategy, roadmap, and success metrics for Gateway’s platform foundations, ensuring each platform investment delivers measurable business value.
• Establish a single source of truth for service offerings, memorial products, pricing, and content across all customer, partner, and internal systems.
• Translate requirements from Marketing, Operations, and Finance teams into prioritized, well‑scoped platform capabilities.
• Evaluate and recommend platform vendors, integration approaches, and build‑vs‑buy decisions based on business fit, scalability, and implementation complexity.

• Lead the end‑to‑end selection, implementation, and adoption of foundational platforms that manage Gateway’s product data and digital content across all channels and systems.
• Normalize service, pricing, and product data to create a consistent foundation for customer experiences, veterinary partner interactions, and operational execution across Gateway's network.
• Enable non‑technical teams to manage and publish content without Engineering dependency, reducing time‑to‑market for campaigns and experience updates.
• Integrate platforms with downstream digital properties to ensure data and content consistency at scale.

• Own the strategy and delivery for integrations between Gateway's platforms and key third‑party systems, including veterinary practice management systems, partner technologies, and other solutions that support the customer and clinic experience.
• Manage partner relationships through integration design, build, and launch, ensuring technical delivery meets operational requirements on both sides.
• Track integration adoption and usage post‑launch, iterating based on partner feedback and performance data.

• Own change management, training, and stakeholder communication to ensure platform adoption across Marketing, Operations, and Finance teams.
• Act as the primary point of accountability for platform questions, escalations, and cross‑functional alignment.
• Report on platform adoption, delivery status, and business impact on a regular cadence to leadership.

• Work closely with Engineering leadership to define requirements, manage implementation timelines, and ensure quality delivery across internal and outsourced resources.
• Participate in release planning, sprint reviews, and QA to keep platform launches on track and meeting defined acceptance criteria.

• Bachelor's degree in Business, Computer…