Senior Market Conduct Consultant

Company: CUMIS Services Incorporated

Department:
Cred Ins/CU Distrib

Employment Type:

Regular Full-Time

Work Model:
Hybrid (2 days in office)

Language:
Bilingualism in English and French is an asset.

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

The Senior Market Conduct Consultant builds and maintains effective working relationships with key business partners, both internal and external, and ensures distributor’s processes, procedures, conduct and licenses are maintained according to all provincial regulations, industry guidelines and Co-operators standards. This role creates, implements, evaluates and enhances our distributor monitoring programs, creating remedial action plans as required and works with Senior Distribution Leaders to mitigate risk and ensure customers are treated fairly.

This role also manages and oversees all licensing activities to ensure distributors are adequately licensed where required to compliantly sell Creditor’s Group Insurance.

The Senior Market Conduct Consultant assesses and addresses the impact of any legislative changes on the distribution of our products and is the key contact for any legal or compliance issues (including privacy) from a distribution perspective. As a senior consultant, the role drives Creditor Market Conduct reporting and regulator responses, leads investigations into distributor misconduct, implements enhancements to the monitoring and licensing frameworks, and advises leadership on emerging conduct risks, regulatory shifts, and trends and or systemic exposures.

• Responsible for the management, implementation and enhancement of the Creditor’s Group Insurance Monitoring and Supervision Framework to ensure adequate oversight of distributor activities in all distribution verticals including but not limited to Credit Union, Credit Card, Auto Dealer and Mortgage Broker.
• Leads distributor audits. This includes managing audit schedule, making enhancements to the program, documenting audit findings, creating remediation plans (if required) and working with distribution team to deliver audit findings to distributors.
• Leads investigations into distributor conduct issues. Develops findings and remediation plans and delivers investigation results and remediation recommendations to Senior Distribution leaders for a business decision.
• Accountable for all aspects of licensing in accordance with legislation, departmental policies and industry best practices.
• Responsible for managing Restricted Insurance Agents license renewals. Includes communicating renewal deadlines to distributors, supporting distributors with renewal process, reviewing and approving renewal applications and working with internal distribution team to ensure all distributors renewals are completed by applicable deadlines.
• Actively participates in Industry Groups and Committees (CAFII–EOC and Market Conduct – CLHIA– Creditor and Alternative Distribution) and internal working groups (Fair Treatment of Consumer and Market Conduct).
• Supports onboarding new distributors with all market conduct related tasks including but not limited to suitability and screening.
• Creating and delivering a quarterly market conduct dashboard report (FTC dashboard) that tracks distributor key risk indicators around cancellations, refunds, complaints and claims and flagged any results outside of pre‑determined risk thresholds. Works internal distribution team to implement remediation plans as required.

• You have 6-9 years of experience in life insurance, in an audit related role or in a market conduct role.
• You have strong influence and leadership skills across decentralized structures; ability to navigate senior‑level discussions without authority.
• You have advanced…