Service Advisor

Are you a high-performing Service Advisor who takes pride in turning a stressful vehicle visit into a five-star experience? Barry Cullen Chevrolet Cadillac is looking for a customer-focused professional to join a well-established, high-volume service team that has been a cornerstone of the Guelph community for over 55 years.

You will be one of three advisors managing a busy GM service operation that covers Chevrolet and Cadillac customers and a full fleet of GM vehicles. The team behind you includes a service manager, a shop foreman, three customer service administrators, and 14 technicians. An on-site collision repair centre rounds out the operation. This is a shop that moves.

This is a base salary plus commission role with meaningful earning potential for advisors who perform. Total compensation includes a $50,000 base, individual and group commission on customer pay labour and parts, a monthly CSI bonus tied to customer satisfaction, and an ongoing spiff program. Total earnings for our advisors have ranged from $65,000 to over $85,000 depending on performance.

• Competitive base salary with a performance-driven commission structure
• Three-month onboarding guarantee so you can ramp up without financial pressure
• Comprehensive health and dental benefits after your probationary period
• Company pension plan
• Ongoing GM and industry training provided
• Supportive and involved leadership at a family-owned dealership that has been here since 1969
• A high-performing team that is genuinely motivated to grow
• Consistent Monday to Friday schedule with no weekend requirement

• Serve as the primary point of contact for service customers from write-up through to vehicle delivery
• Communicate clearly and proactively throughout the repair process so customers are never left wondering
• Recommend maintenance and repairs with honesty and transparency
• Manage repair orders, timelines, and technician coordination across a high-volume shop
• Follow up with customers after delivery to ensure satisfaction and support strong CSI scores
• Work closely with technicians, the parts team, shop foreman, and service manager to keep things moving
• Use Kimoby and our BDC as tools for customer communication and follow-up

• Proven experience as a Service Advisor in a dealership setting
• Strong communication skills and the ability to manage difficult conversations with professionalism and genuine care
• The ability to stay organized and focused when juggling multiple customers and repair orders in a fast-paced shop
• A genuine commitment to the customer experience, not just throughput
• Familiarity with a dealer management system (Quorum experience is a bonus but any DMS background transfers easily)
• Experience with GM or other OEM product lines is an asset and training will be provided
• A team-oriented mindset and the reliability your advisors, technicians, and CSAs will count on
• Valid driver's licence with a clean driving record

Founded in 1969 by Barry Cullen, a former NHL player with the Toronto Maple Leafs and Detroit Red Wings, our dealership has always been built on the values that made him a standout on the ice: teamwork, accountability, and a relentless drive to perform.

More than five decades later, that spirit is very much alive. We are a family-owned business with involved and supportive leadership. We take care of our people, earn the trust of our customers, and hold ourselves to a high standard every day.