Sr Product Specialist

Company: CGIC

Department: P&C Insurance Solutions

Employment Type:

Regular Full-Time

Work Model:
Hybrid (2 days in office)

Language:
Bilingualism in English and French is an asset.

Additional Information:
This/these role(s) is/are currently vacant

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our P&C Underwriting and Product Solutions team provides financial security to Canadians by offering superior products and services. Our professional, high performing team strives to deliver effective services and evolves product offerings, to address emerging insurance trends and meet the needs of our clients.

Recognized as the product expert, the Product Specialist provides product expertise and a depth of knowledge of products and solutions in the national, regulatory, legislative and industry environment. You provide leadership in developing and maintaining products to positively deliver value and achieve business objectives. You will maintain and create underwriting and risk selection rules across all portfolios and be responsible for product design and development.

You provide product expertise to all programs, initiatives, Manufacturing projects and implementations. You will also be providing product research, solution feasibility, problem solving, risk identification and mitigation and execution of deliverables.

This role will primarily focus on advancing AI-driven initiatives that enhance and optimize the end-to-end Underwriting Experience through innovative tools, technology, analytics, and process improvements.

• Provide leadership and subject matter expertise to project teams implementing change that affect product accountabilities. This includes acting as a SME on product accountabilities in the development, maintenance and enhancement of our policy administration systems.
• Support the profitability of portfolios by analyzing, identifying and quantifying potential solutions to identified problems/issues. Help identify and monitor issues and opportunities for improvement, adapting to changing priorities and assist in communicating the impact and facilitating solutions to support initiatives.
• Have awareness and/or identify interconnectivity between projects; think critically about the impacts of that interconnectivity and share insights across teams.
• Communicate and negotiate with project team members, business stakeholders and external partners. This includes leading, coordinating, chairing, and facilitating high level requirement meetings.
• Utilizes a deep understanding of product and clients as well as solid internal stakeholder relationships to prioritize product needs against development.
• Provide technical coaching and mentoring to other staff members.
• Identify opportunities within projects to improve delivery, maintainability, and usability.
• Review and assess opportunities for new improvements and functionality based on customer/user feedback and business objectives.

• You have a minimum of 5 years of experience in Underwriting, Claims or Analytics in the insurance environment.
• You have a secondary diploma or degree in a related field. You have or are working towards the Chartered Insurance Professional (CIP) or Fellow Chartered Insurance Professional (FCIP) designation(s).
• Having the Agile Certifications is an asset.
• You have expert knowledge of products, policy wordings, reference and training materials, Insurance Acts and provincial legislation/requirements.
• You are able to break down complex variables and derive solutions to address issues in an environment impacted by external forces.
• You have strong understanding and demonstrated experience in working in an agile environment
• You have demonstrated interpersonal skills and the ability to establish…