Hybrid Digital Product Analyst

Position: Hybrid Digital Product Analyst Role
Explore an exciting Digital Product Analyst position at CGL, focusing on CRM improvement and customer engagement strategies in a hybrid work setting. Analyze and support product enhancements to elevate client experiences.

As part of CGL's GO Client Experience team, you will play a key role in optimizing CRM functionalities. With a primary focus on data analysis, you will collaborate with various stakeholders to gather business requirements and support product development. This position ensures that client needs are met through effective CRM solutions.

Key Responsibilities:

• Develop in-depth knowledge of CRM and customer processes

• Validate and document business needs into actionable user stories

• Analyze operational data for trends and improvement

• Create dashboards to assess product success and customer interaction

• Maintain partnerships with business, tech, and operations teams

Requirements:

• 2-4 years in Business Analysis or a related area

• Bachelor's degree in Computer Science or equivalent

• Proven skills in creating reports and dashboards

• Experience with CRM tools like Salesforce is a plus

• Understanding of insurance operations enhances fit

Contribute your analytical expertise and collaborative spirit as a Digital Product Analyst at CGL to support our commitment to client satisfaction.
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