Director of Operations

PROGRAM AREA:
Operations

EMPLOYMENT STATUS:
Full-time, 18 month contract

HOURS/WEEK: 35 Hours per week

What We Live By:

• Our Vision: A community without barriers to health and wellbeing.
• Our Mission:
  We work with our community to promote and sustain health and wellbeing for all.
• Our Values:
  Compassion, Social Justice, Courage, Integrity, Adaptability.

Guelph Community Health Centre prioritizes people who face barriers to health and accessing services, and people who identify as:

• Homeless or at risk of homelessness
• Living on low income
• newcomers to Canada with language barriers
• Having moderate to severe mental health and/or addiction issues
• Having moderate to severe disabilities
• Indigenous First Nations, Inuit and Métis
• Black, mixed race and racialized populations
• Experiencing intersectional oppression
• 2
  
  SLGBTQIA+
• Vulnerable children and their families experiencing conflict, isolation or attachment struggle

The Director of Operations plays a key leadership role within GCHC, providing strategic direction and oversight across multiple operational functions including IT/IM, Finance, HR, Facilities, and Equity, Diversity & Inclusion (EDI). This role is critical in ensuring that our teams have the back‑office support they need to deliver high‑quality, person‑centred primary care and community programming.

As a member of the Senior Leadership Team, the Director reports directly to the CEO and works collaboratively to advance organizational strategy, operational excellence, anti‑oppressive practices, and cross‑organizational communication.

Principal

Job Duties:

Operations Team Management:

• Provide strategic oversight for operations across multiple sites, ensuring quality, efficiency, and staff/client safety.

• Lead risk management related to IT/IM, decision support, facilities, financial/statistical reporting, and performance monitoring.

• Oversee continuous quality improvement activities, including dashboards, KPIs, privacy compliance, and data reporting.

• Serve as the organization’s Privacy Officer, ensuring policies align with legislation and best practices.

• Support the management of escalated or complex privacy, HR, client care, or financial matters.

Quality Improvement:

• Support the development of Continuous Quality Improvement Initiatives (CQI), monitoring and measuring performance across the organization.
• Lead the team in the development, implementation and use of key performance indicators (KPIs) that ensure team effectiveness to improve and maintain service quality and service relevance.
• Report on program outcomes, use data and statistics to inform program improvements and engage with relevant stakeholders to support funding and evaluation opportunities.

Human Resources Leadership:

• Lead and empower a multidisciplinary team through a servant‑leadership framework.
• Partner with HR on recruitment, retention, engagement, and organizational wellbeing initiatives.
• Oversee the HR Manager and contribute to strategic HR planning.

Organizational Strategy:

• Maintain a system‑wide view to ensure alignment with strategic and organizational priorities.
• Work closely with the CEO and Leadership Team to implement major initiatives.
• Ensure compliance with policies, procedures, and all relevant legislation.

Partnerships:

• Build and sustain strong community partnerships and vendor relationships.
• Support advocacy initiatives aligned with GCHC’s mission, values, and strategic directions.

Financial &

Risk Management:

• Lead development of annual operating budgets for the portfolio.
• Oversee the Finance Manager and support the Finance team’s work, including variance management.
• Manage complex contracts and agreements with funders, partners, and service providers.
• Identify and mitigate operational risks; respond to crises and serious incidents as needed.

Knowledge, Skills, and Abilities:

• Undergraduate degree in a relevant discipline required; graduate degree (Health Admin, Business Admin, Finance or related) preferred.
• 5–8 years of progressive leadership experience managing teams.
• Experience in community‑based primary health care is an asset.
• Strong understanding of health sector financial and statistical reporting standards (e.g., OHRS, Ministry reporting).
• Knowledge of social…