Brand Director

Are you a strategic leader with deep Amazon expertise and a passion for building high-performing teams? Do you thrive in an environment where you own outcomes—not just for clients, but for the people and processes that drive their success?

We’re seeking an experienced Director to lead and oversee our team of Brand Managers, ensuring excellence across client strategy, team performance, and operational execution.

In this role, you will act as a critical partner to the CEO—serving as the next layer of leadership responsible for accountability across projects, people, and client satisfaction. You’ll combine senior-level client strategy, hands‑on Amazon expertise, and strong leadership to scale both our team and our client results.

Beacon Commerce is an e-commerce agency specializing in product strategy, pay‑per‑click (PPC) advertising, account management and other support services for the Amazon marketplace and other digital sales channels. We help businesses of all sizes, including many women‑founded enterprises, grow profitably to reach their full potential on Amazon. Our team of 15 people works collaboratively to help our clients scale their products, reach new customers and succeed on Amazon globally.

Our process is designed on three pillars to help our clients succeed:

• Listening to their needs and respecting their cash flow
• Leveraging data and analytics to drive direction
• Measuring results to adjust as necessary with open and honest communication

Our small team is located in Guelph, Ontario. We work together on a daily basis, and everyone on the team is supported and valued for their efforts. We pride ourselves on ensuring our employees gain the professional development they need to feel confident in providing our customers with a five‑star experience.

• Lead, mentor, and develop a team of Brand Managers and digital specialists
• Set clear performance expectations and ensure accountability across all client portfolios
• Provide hands‑on support to team members to troubleshoot challenges and drive results
• Build a high‑performance culture focused on ownership, growth, and collaboration
• Oversee resource planning and workload distribution across accounts
• Oversee all client accounts to ensure consistent delivery of high‑quality strategy and results
• Act as an escalation point for key clients and complex challenges
• Ensure Brand Managers are delivering proactive, insight‑driven recommendations
• Maintain accountability for client satisfaction, retention, and overall portfolio performance
• Contribute to and refine high‑level client growth strategies

• Develop and optimize internal processes to drive efficiency and scalability
• Ensure seamless execution across Amazon strategy, advertising, and operations
• Monitor performance metrics across accounts and implement improvement initiatives
• Collaborate with the CEO on business priorities, growth strategy, and team structure

• Act as the primary liaison with international operations teams
• Ensure clear, respectful, and effective communication across global stakeholders
• Demonstrate strong cultural awareness and professional etiquette in all interactions
• Align global execution with client strategy and agency standards

• 5–8+ years of experience in client services, account management, or agency leadership roles
• 2+ years of experience managing and leading high‑performing teams
• Proven ability to oversee multiple client accounts and drive measurable results
• Strong leadership presence with the ability to coach, motivate, and hold teams accountable
• Exceptional communication, stakeholder management, and conflict resolution skills
• Experience working with North American clients in a professional services environment

• Deep expertise in Amazon Seller Central and marketplace operations
• Strong background in Amazon advertising, content strategy, and account growth
• Previous experience in Amazon agency environment is highly preferred
• Strong analytical skills with the ability to…