Manager, Facilities Operations

Job Category
:
Member Relations & Corporate Services

Company: CGL
Department:
Facilities Operations

Employment Type:

Regular Full-Time
Work Model:
Hybrid (2 days in office)
Language:
English is required, French is an asset.
Additional Information:
This role is currently vacant

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That is why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our national Real Estate and Workplace Services team aspires to provide support and expertise to our business partners to enable their success. We think innovatively and work collaboratively to deliver flexible and sustainable solutions and are committed to adding value beyond expectation.

The Manager, Facilities Operations provides leadership and will be responsible for managing and coordinating all Facilities Operations, Print Document Management, Mail and Courier services for the Corporate locations. They will have extensive Facilities Management knowledge and expertise in all building and equipment operations, service agreements, business practices and processes that support the organization and Real Estate and Workplace Services team. This position will establish goals, partnerships with key internal and external stakeholders and vendors to ensure alignment, support, compliance is in place for all corporate locations and Sovereign's corporate locations.

• Responsible for managing and coordinating all Facilities Operations services for corporate office locations including building operations, vendor & landlord relationships, mail, courier, document management, security, cleaning, furniture & equipment, ergonomics, moves, food services.
• Lead and engage team to deliver strategic objectives through the evolvement of effective coaching and mentoring, identifying, and developing emerging talent, and fostering an innovative, collaborative, and agile culture.
• Participate in the development of the Enterprise Facilities Operations budget process. Accountable for preparing, administering, and managing the Operations budgets for applicable locations.
• Develop sustainable procedures and processes that will increase efficiency, improve alignment, and reduce overall waste and expenses.
• Responsible for managing facilities service vendor relationships and landlords, ensuring service, pricing and sustainable expectations are in place and met with all parties.
• Ensure purchasing practices are in accordance with Enterprise Procurement policies and objectives.
• Coordinate, test, assess, and communicate business continuity plans, sites and procedures associated with all Facilities Operation functions. Develop safeguards, implement recovery procedures, and educate staff to respond appropriately in case of unforeseen operations disruption.
• Manage confidentiality, security, retention, destruction, and control of information, ensuring compliance with regulations and requirements.
• Oversee the administration of the Records Management Program, including planning and administering the storage of active, inactive, and off-site records.
• Thorough knowledge of Health and Safety regulations, precautions and requirements related to office safety programs, usage of buildings and facilities.

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
• You foster innovation and continuous improvement with a focus on client experience.
• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
• You successfully convey messages and demonstrate openness to exploring alternative points of view.
• You use critical thinking to guide decision making and apply a strategic mindset to adjust business plans based on shifting priorities.