Director of Strategy and Service Excellence OCAS

Take charge as the Director of Strategy, Performance, and Service Excellence at OCAS in Guelph, Ontario. This role plays a crucial part in driving transformative changes and enhancing service delivery for Ontario’s public colleges.

Reporting directly to the President and CEO, you will lead the strategic planning initiatives and performance management approaches that support OCAS’s mission. Your expertise will inform decision-making and encourage a commitment to service excellence across teams. Achieving organizational objectives while fostering innovation is key to this role.

Key Responsibilities:

• Lead OCAS’s strategic and corporate planning efforts

• Align operational activities with strategic goals

• Promote service excellence and customer experience

• Ensure effective progress monitoring and reporting

• Provide actionable insights for leadership decision-making

Requirements:

• Master’s degree in relevant discipline

• Minimum 7 years in senior leadership roles

• 5+ years within Ontario colleges

• Demonstrated experience in organizational transformation

• Strong interpersonal and critical thinking skills

Shape the future of higher education through effective strategy and outstanding service delivery at OCAS.
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