Leading Director of Strategy and Service Excellence

Shape the future of higher education at OCAS in Guelph by leading strategic performance and service excellence initiatives.

This role offers a powerful opportunity to innovate.

As the Senior Director, you will play a crucial role in guiding OCAS's organizational strategy and performance management. Reporting to the President and CEO, you will ensure that all operations align with the strategic plan while driving enhancements in service delivery. Using your experience, you will support long-term sustainability in education.

Key Responsibilities:

• Provide direction for strategic organizational change

• Ensure alignment with strategic goals and priorities

• Oversee planning processes and execution at all levels

• Promote service excellence in customer interactions

• Monitor organizational performance and improvements

Requirements:

• Master’s degree in business or related discipline

• Over 7 years of senior leadership experience

• Proven experience in Ontario colleges

• Strong analytical skills for performance insights

• Demonstrated success in service improvement initiatives

Join OCAS to lead impactful changes in Ontario’s educational system.
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