Post Secondary Photography Studio Manager
Job in
Guelph, Ontario, Canada
Listing for:
Edge Imaging
Full Time
position
Listed on 2026-07-18
Job specializations:
-
Management
Client Relationship Manager, Operations Management
Job Description & How to Apply Below
About Edge
Edge Imaging is the leading Canadian school Photography Company. Edge is made up of over 450 employees with countless years of digital capture and school photography experience. Our state-of-the-art photo lab and customer care centre are located in Burlington, Ontario. Servicing over 3000 schools across Canada. Edge Imaging is committed to prompt, efficient, friendly service and quick turnaround times. We proudly remain 100% Canadian owned and operated.
As a result of our growing business, we are looking for a talented, dedicated and enthusiastic individual to join our team. At its core, Edge Imaging is dedicated to capturing milestone moments that matter and helping families, schools, and communities preserve memories for generations, driven by a passionate, purpose-led team proud to be part of a Canadian success story. As a result of our strong commitment to our people, Edge is proud to be a recipient of the Canadian HR Reporter’s 2025 Employer of Choice Award.
Position: Post Secondary Photography Studio Manager
The Role
In this role, the Studio Manager will support the Higher Education / Post-Secondary Sales Manager in driving operational excellence across both field and studio environments. The role focuses on team development, studio performance, customer experience, and revenue growth through strong relationship management, customer retention, and increased participation in graduation programs.
What You Will Focus On
Leadership & Operations
Support the Higher Education / Post-Secondary Sales Manager in the effective day-to-day operation of the studio, including customer and staff relations.Lead the achievement of studio performance objectives through operational excellence, customer engagement, and revenue-generating initiatives.Field Operations
Field supervision, training, and mentoring of photographers.Provide ongoing coaching to enhance photography quality, professionalism, and customer interaction.Support the hiring and onboarding of casual photography staff as needed.Ensure consistent execution of company standards and service expectations in the field.Studio Operations
Coordinate and oversee studio scheduling, ensuring optimal customer flow and appointment management.Support studio staffing, including scheduling photographers and ensuring appropriate coverage to meet demand.Actively participate as a studio photographer.Monitor studio performance to ensure a high-quality, consistent customer experience.Ensure proper equipment care, maintenance, and organization.Identify and implement process improvements to enhance studio efficiency, customer satisfaction, and overall performance.Monitor participation levels and booking trends, recommending strategies to increase graduate participation and studio utilization.Administration & Coordination
Perform field administration as assigned, which may include responsibility for regional payroll, assigning photographers to jobs, and approving timesheets.Maintain detailed knowledge of all Edge Imaging programs and procedures to support effective implementation and service delivery.Ensure all job and order information is completed accurately and on time, in accordance with company systems and policies.Communicate studio matters effectively to the Higher Education / Post-Secondary Sales Manager.Customer, Client Experience & Revenue Growth
Build and maintain positive relationships with students, graduates, institutional partners, and key campus decision-makers.Support revenue growth by maximizing participation in graduation and photography programs, identifying opportunities to increase engagement, and promoting available products and services.Assist with client retention and renewal initiatives through proactive communication, exceptional service, and relationship management.Collaborate with the Higher Education / Post-Secondary Sales Manager to identify opportunities for business growth and increased market penetration.Demonstrate strong problem-solving and dispute-resolution capabilities when dealing with staff, customers, and institutional clients.Ensure a high standard of customer service is consistently delivered across both field and…
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