Facilities & Security Manager

Overview    At Care Partners, we are committed to supporting our teams and clients by ensuring our work spaces are safe, efficient, and aligned with operational needs. We are currently seeking a  Facilities & Security Manager  who will play a critical role in maintaining and enhancing our provincial infrastructure while ensuring compliance, safety, and continuity in a fast-paced and meaningful healthcare environment.  

The  Facilities and Security Manager  is responsible for the day-to-day oversight, coordination, and standardization of facilities operations and security systems across a multi-site provincial network. Reporting to the Senior Manager of Facilities, Security, and Environmental Services, this role serves as a primary operational contact for branches, supporting timely resolution of facilities and security issues, coordinated vendor response, access control, branch training, and consistent service delivery.  

This position will work with operations leadership to ensure adherence to lease terms and manage landlord relationships. This position is responsible for the management of building and equipment maintenance schedules, implementation, testing and maintenance of building security systems and in coordination with business and emergency planning, ensuring all facilities related business continuity & emergency plans are kept up to date in compliance with enacted legislation and ensure annual reviews and drills are performed and reported.

This position will also assist in ensuring the Company remains in compliance with all building codes, Occupational Health and Safety, Accessibility for Ontarians with Disabilities Act and the Ontario Fire Code along with any additional applicable legislation.  This position will be providing support to our provincial offices and clinics, travel across the province will be required. This position will have in-office requirements based out of our Waterloo, ON corporate office.

What We Offer    This position offers a competitive compensation range. The salary range is $85,000.00 to $ , and placement within the range will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience.  Comprehensive health and dental benefits  Other employment perks such as Employee Assistance Program, Perkopolis, Rewards Points  Inspiring leadership and opportunities for professional growth  Rewarding and meaningful work in healthcare    What

The Role Involves    As the Facilities & Security Manager, you will:  Act as the primary facilities and security contact for assigned branches, providing customer service, issue triage, troubleshooting support, and escalation coordination, while building strong partnerships with operational teams and demonstrating a responsive, customer-service focused approach to ensure commitments are followed through to completion.  Coordinate security system installations, rollouts, maintenance, and troubleshooting in partnership with approved vendors, and collaborate with Care Partners Shared Services, including Information Technology, to ensure reliable network connectivity at all locations and during relocations, renovations, and new site setups.  

Coordinate training with vendors and branch operations on the use of security systems, alarm response processes, and local FOB management expectations, promoting collaboration, transparency, and consistent security practices across the organization.  Support the development and maintenance of a centralized FOB management process, including access tracking, activation, deactivation, onboarding, and offboarding practices.  Monitor compliance with security operating practices and report non-compliance, risks, or recurring issues to the Senior Manager.  

Coordinate alert response and escalation pathways involving Operations Managers, Regional Directors, Facilities and Security leadership, and the Senior Manager as required, ensuring effective communication and timely information sharing between Shared Services and operational teams.  Support day-to-day facilities requests through the ticketing or work order…