Account Manager

Are you a relationship-builder who thrives on helping clients succeed and spotting opportunities before they become challenges? Sandbox Software is looking for an Account Manager to help us amplify good by supporting some of Canada’s leading non-profit, healthcare, public sector, and mission-driven organizations.

This isn’t your average account management role. You’ll be the trusted advisor and day-to-day relationship lead for a portfolio of clients, helping them navigate digital initiatives while uncovering opportunities to expand and enhance the impact of their websites, hosting environments, accessibility programs, and digital services. Working closely with our delivery, support, and leadership teams, you’ll help ensure every client experience is strategic, responsive, and built for long-term success.

The Account Manager is responsible for managing and growing key client relationships, supporting retention and expansion across assigned accounts, and ensuring clients experience responsive, strategic, and well-coordinated service throughout their journey with Sandbox.

This role leads day-to-day account strategy for assigned clients, identifies opportunities to expand services, and works closely with internal teams to support successful delivery. The Account Manager will be the primary point of contact throughout the project lifecycle.

The Account Manager works closely with other team members and departments to provide client leadership, support accurate scoping and forecasting, guide smooth transitions, and strengthen long-term client satisfaction and account health.

Work Hours: Full-time, 37.5 hours
Location: Hybrid, remote and at our Guelph location a minimum of two days a week

• 5+ years in account management, client service, business development, or delivery within a digital agency or technology services environment
• Proven experience managing key client relationships, account growth, renewals, and retention
• Strong commercial awareness, with the ability to identify opportunities, manage risks, and support revenue growth
• Strong ability to coordinate across sales, delivery, operations, and leadership teams
• Experience leading or supporting proposals, estimates, statements of work, renewals, and client presentations
• Excellent communication, organization, follow-up, negotiation, and relationship management skills
• Ability to manage multiple accounts, priorities, risks, and timelines with strong attention to detail
• Sound judgment, practical problem-solving skills, and a proactive client-focused mindset
• Experience working with web, software, or digital transformation services
• Experience using CRM, project management tools, reporting frameworks, and pipeline tracking
• Experience leveraging AI or automation tools to improve efficiency is an asset
• Written and spoken French proficiency is an asset

• Contribute to account growth efforts by identifying client needs, expansion opportunities, renewals, and potential next steps
• Contribute to revenue targets through account expansion, renewals, repeat work, and strong client retention
• Maintain visibility into opportunities across assigned accounts and drive timely follow-up with clients and internal teams
• Keep client information, opportunities, pipeline activity, and account plans current in internal systems.

• Build trusted client relationships through proactive communication, responsiveness, business understanding, and sound judgment
• Understand client priorities, challenges, goals, and decision-making context to help align Sandbox services to their needs
• Identify opportunities to deepen partnerships and bring forward strategic opportunities, risks, or decisions
• Represent Sandbox confidently in client meetings, strategic check-ins, renewal conversations, and follow-up discussions

• Lead or support proposals, estimates, statements of work, renewals, and client presentations for assigned accounts
• Work with internal teams to clarify scope, timelines, assumptions, pricing inputs, risks, and delivery…