Receptionist - SLG-Front Office

Salary & Holiday

Salary – £26,520 plus service charge. Holiday – 28 days holiday, enhanced after 5 years of service.

• Free meals on duty
• Uniform offered and dry cleaned
• Discounted employee friends & family rates at Arora Hotels
• Food and beverage discounts
• Christmas gifts and employee parties
• Introduce a friend scheme
• Cycle 2 work scheme
• UK attraction discounts @ Merlin Entertainments
• Taste card
• Life assurance scheme
• Wage stream
• Employee assistance programme
• Arora star employee recognition
• Long service recognition award

Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests. Ensuring every guest receives excellent service throughout their stay. Greet our guests with a warm welcome and an infectious smile. Manage check-in and check-out procedures efficiently. Provide guests with information about hotel facilities, services, and local area. Handle guest inquiries and resolve any issues promptly and professionally.

Work closely with other departments to ensure seamless guest experiences. Answering calls, allocating rooms, and preparing guests’ bills.

Providing a high-quality service comes naturally to you. Strong organizational skills and attention to detail. Very good at multi-tasking and remaining calm under pressure. Excellent communication skills with a high standard of written and spoken English. A smart and professional appearance. You value being part of a team and supporting your colleagues. Most of all, you have an approachable, positive, and proactive manner.

Experience in a similar role within a 4‑star hotel is a significant advantage. Opera PMS experience is a plus.

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.