Front of House Manager - SLG-Front Office

About us

Sofitel London Gatwick is the perfect blend of style and convenience. With 518 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel has gym facilities and 14 flexible conference and meeting rooms with space to accommodate up to 300 guests. It offers an exclusive walkway straight into the airport's North Terminal.

• Lead the Front Office team, fostering team dynamics to ensure they remain focused on meeting guests needs and brand standards.
• Prepare and monitor the annual departmental budget, with a focus on rate strategy, building initiatives and inventory management.
• Develop plans to increase occupancy and ADR through walk-ins and up-selling at the front desk.
• Conduct payroll cost analysis in accordance with forecasted and actual occupancies to ensure optimal performance and immediate correction of overspending.
• Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets.
• Address guest concerns appropriately, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
• Coach, train, and support the team to provide consistently high standards while continually looking to improve.

• Strong leadership with a clear focus and motivational abilities.
• Excellent attention to detail and drive to maintain high standards.
• Clear and influential communicator with the ability to interact across all levels.
• Proven experience in managing, coaching, challenging and developing teams.
• Approachable and positive manner with a “can do” attitude.
• Ability to use initiative in challenging situations and under pressure.
• Strong analytical skills.
• A smart and professional appearance.
• Proven track record in a similar position within a 4-star hotel.
• Good working knowledge of Opera PMS and Microsoft Office.
• Bachelor’s degree in hotel management preferred.
• High standard of English, both written and spoken.

Competitive salary.

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more:

• Free meals on duty.
• Complimentary on-site parking is available whilst on duty.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.