Concierge - SLG-Front Office

Overview

Salary – £26,520 plus service charge
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more:
Free meals on duty, uniform offered and dry‑cleaned, complimentary on‑site parking while on duty, discounted employees and family rates at Arora Hotels, food and beverage discounts, Christmas gifts and employee parties, a friend scheme, cycle 2 work scheme, UK attraction discounts at Merlin Entertainments, taste card, life assurance scheme, wage stream, employee assistance programme, Arora star employee recognition, and long‑service recognition award.

Sofitel Gatwick is the perfect blend of style and convenience. With 518 spacious ensuite rooms and a selection of restaurants and bars showcasing fresh international flavours, the hotel offers gym facilities and 14 flexible conference and meeting rooms that can accommodate up to 300 guests. Guests have exclusive access straight into the airport’s North Terminal.

• Greet guests with a warm welcome.
• Be knowledgeable about hotel facilities and services.
• Share knowledge of the area and suggest appropriate places for guests to visit during their stay.
• Assist guests with arrangements and special requests.
• Act as the main point of contact for guests throughout their stay, providing outstanding customer service.
• Promptly and courteously address inquiries, requests, and concerns of guests.
• Work closely with other departments to ensure seamless guest experiences.

• Providing high‑quality service comes naturally.
• Dedicated to creating memorable experiences.
• Extensive knowledge of the local area.
• Excellent communication skills and a high standard of written and spoken English.
• Value being part of a team and supporting colleagues.
• Smart and professional appearance.
• Approachable, positive, and proactive manner.
• Experience in a similar role within a 4‑star hotel is a significant advantage.

We are growing rapidly, and with this growth comes advancement opportunities. As part of the Arora group, there are exciting prospects for career progression and development across our properties and brands.