Hotel Operations Manager

Are you an experienced hospitality leader looking for your next challenge? We are seeking an enthusiastic and commercially minded Hotel Operations Manager to join a thriving hotel based in near Guildford.

Working closely with the General Manager, you will oversee the day-to-day operation of the hotel, ensuring exceptional guest experiences, driving commercial performance, and leading a high-performing management team. This is a hands-on role that includes managing hotel operations, overseeing events, and supporting operational shifts, making it ideal for someone who enjoys variety and thrives in a fast-paced environment.

The salary for this role is between £38,000 and £40,000 plus tips. The role will include an element of shift work, running & managing events, so this may mean early starts & late finishes.

Main responsibilities for the Hotel Operations Manager are:

* Oversee the day-to-day operation of the hotel, ensuring exceptional service standards are consistently achieved.

* Implement and maintain effective operational procedures across all hotel departments.

* Support the delivery of the hotel's strategic objectives while identifying opportunities to maximise revenue.

* Take responsibility for the hotel in the absence of the General Manager.

* Analyse guest feedback and implement improvements to enhance the guest experience.

* Lead, motivate, coach, and develop department managers and their teams.

* Support recruitment, onboarding, and performance management across the hotel.

* Manage and oversee a variety of hotel events, ensuring they are delivered to the highest standard.

* Promote a positive, collaborative culture focused on service excellence and continuous improvement.

Skills required for the Hotel Operations Manager role are:

* Essential:
Previous experience as a Senior Manager within the hotel or hospitality industry.

* A proven track record of successfully leading operational teams within a busy hotel environment.

* Excellent leadership and people management skills, with the ability to inspire and develop others.

* Strong commercial awareness and the ability to balance outstanding guest service with business performance.

* Experience implementing operational processes and driving continuous improvement.

* Excellent communication, organisation, and decision-making skills.

* A flexible, hands-on approach with a passion for delivering exceptional guest experiences.

If you're an experienced hotel professional with a passion for operational excellence and outstanding guest service, we'd love to hear from you