Switchboard Operator - HLG-Front Office

Salary - £26,520 plus service charge

Holiday - 28 days holiday, enhanced after 5 years of service. But there's more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Complimentary on-site parking is available whilst on duty.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

Connected to Gatwick South terminal, Hilton London Gatwick has 821 bedrooms and an exciting selection of restaurants and bars, including a Japanese Steakhouse. The hotel has a fitness centre and 23 meeting rooms that can host large conferences.

Switchboard operators in our team create the start of an exceptional experience when guests get in touch.
Operating switchboard, answering and forwarding incoming telephone calls.

Transferring calls to the appropriate person or department.

Taking down and passing on messages where necessary.

• A passion for delivering exceptional levels of customer service.
• Calm, efficient and organised.
• Excellent communication skills and high standard of English.
• Listens and responds proactively to our guests' needs.
• Experience in a similar role within a 4-star hotel is a significant advantage.

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.