Revenue Protection - Dual Fuel Meter Operative

Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working? At M Group Energy, we're enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team , you'll join the leading provider of metering services in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters.

Our meter readers install, maintain and manage meters to make sure customers are billed correctly and energy usage patterns are monitored. Want to come and be a part of it? We are recruiting in post codes: KT, RH, GU, PO What will you be doing? You'll investigate, detect, and prevent gas and electricity theft in residential and commercial properties. You'll be responsible for making sure installations are made safe and will work with the supplier to agree what further action is to be taken.

You'll collect evidence and provide information to the client to decide next steps. Do you take pride in your customer service skills? As a Revenue Protection Officer you'll be proud of your work and demonstrate professionalism and integrity. You'll also have the ability to remain calm and professional and confronting situations.

Key Responsibilities:

Investigate and prevent the abstraction of electricity and theft of gas. Conduct detailed site investigations and gather evidence relating to energy theft and meter tampering. Establish liability and provide suppliers with clear findings and recommendations. Produce comprehensive, accurate, and detailed investigative reports to a professional standard. Execute Right of Entry Warrants as part of a team in accordance with relevant legislation, company procedures, and safety requirements.

Maintain robust records and documentation to support compliance, recovery, and enforcement actions. Work closely with suppliers, warrant officers, locksmiths, DNO's, gas transporters, local authorities such as local councils and police and other stakeholders to ensure safe and successful warrant executions. You'll be involved in debt recovery work as well as carrying out meter exchanges for abstraction of electricity and theft of gas;

this may include carrying out metering tasks such as installing a SMART meter or de-energising/disconnecting the supply. You'll be involved in debt recovery work as well as carrying out meter exchanges for multiple clients, this may include carrying out metering tasks such as installing a SMART meter or de-energising/disconnecting the supply. Do you want career progression? Previous experience as a Revenue Protection Officer or in conflict management would be useful but not essential in this role;

all you'll need is a positive, proactive, and solution-oriented mindset. What you'll bring Valid UK driving licence - You must have a full UK licence and have less than 6 points. CCN1 / CMA1 / CMA3 with MET1 For Dual Fuel applicants: CCN1 / CMA1 / CMA3 with MET1 NVQ Level 2 in Smart Metering (Dual Fuel) / MOCOPA Experience installing gas and electric smart meters Strong customer service background with the ability to remain calm and professional in challenging situations Nice to have (but not essential): 3-phase qualification / CT / Medium Pressure What's in it for you?

Salary:
Dual Fuel -…