Operations Assistant

American Cruise Lines is the largest domestic cruise line with a growing fleet of riverboats and cruise ships that travel to the most amazing destinations across the United States. We are looking for an Operations Assistant to provide administrative expertise to support our growing fleet of cruise ships within our Operations team. The position reports to the Operations Manager and is a fully in-person position based out of our home office located in Guilford, CT.

The Operations department is involved in many aspects of cruise operations, and the Operations Assistant position will focus primarily on administrative tasks which support the processing of shipboard incidents and claims. The ideal candidate must be extraordinarily organized, accurate, detail-oriented, communicative, must enjoy working with a team and thrive in a fast-paced, high-pressure environment.

At American Cruise Lines, we are driven by our values—
Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.

• Reviewing and tracking shipboard incidents.
• Organizing, logging, and processing invoices.
• Handling sensitive employee information with confidentiality.
• Composing professional letters and emails.
• Communicating with providers and shipboard personnel.
• Flexibility to adapt to multiple projects with the ability to multi-task.

• Exceptional proficiency in Microsoft Office.
• Exceptional attention to detail.
• Exceptionally strong multi-tasking skills.
• Very strong writing and verbal skills.
• Very strong organizational skills.
• Strong math and analytical skills.

At American Cruise Lines, our people make the difference. We are proud to operate the newest and most innovative fleet in the country and are recognized as America’s leading river cruise specialist. Our success is rooted in hiring talented individuals and giving them the tools, training, and support to grow and thrive. Join a team that's redefining U.S. cruise travel — and be part of a company honored with multiple industry awards and built on a strong foundation of excellence and innovation.

By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.

American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. American Cruise Lines bases all employment decisions on business needs, job requirements, and individual qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law.

This policy applies to all aspects of employment and employment decisions, including, but not limited to, hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access to benefits.

* This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.