IT Specialist

Hyperfine, Inc. (Nasdaq: HYPR) is a groundbreaking health technology company that has redefined brain imaging with the Swoop® system—the first FDA-cleared, portable, ultra-low-field, magnetic resonance brain imaging system capable of providing imaging at multiple points of care in a healthcare facility. Our mission is to revolutionize patient care globally through transformational, accessible, clinically relevant diagnostic imaging.

Job Title:

IT Specialist

We are seeking a motivated and customer-focused individual to join our IT department as an IT Helpdesk/Support Specialist. In this role, you will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. This is an on-site position in Guilford, CT.

• Tier 1 and tier 2 response to user requests for technical support.
• Troubleshoot and resolve basic hardware and software issues.
• Document solutions and update knowledge bases for future reference.
• Assist in setting up new user accounts, hardware, and software installations.
• Escalate complex problems to senior IT staff as needed.
• Assist with ensuring compliance and regulatory requirements are met; HIPAA, SOC2, HITRUST.
• Participate in on-call and after-hours support as necessary.

• Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent work experience or relevant certifications may be considered.
• At least 2 years prior IT Helpdesk support experience in a corporate environment.
• Knowledge of Windows and Mac OS operating systems;
  Linux is a plus.
• Familiarity with Microsoft Office
  365 and common IT tools, including Single Sign-On, system management/mobile device management, cloud-based storage, and web-based conferencing.
• Strong communication and interpersonal skills.
• Ability to work both independently and as part of a team.
• Cybersecurity experience is a plus.

• This is a full-time, on-site role based out of Hyperfine’s office in Guilford, CT.
• Availability nights, weekends, and holidays as business needs require.
• Ability to lift and move up to 50 lbs.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship now or in the future of any employment Visa.

As set forth in Hyperfine’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.