Assistant Nurse Manager Shoreline Endoscopy at Yale Haven Health Guilford, CT

Assistant Nurse Manager Shoreline Endoscopy

Job location:

Guilford, CT. This role supports Yale New Haven Health’s vision, mission, and core values of integrity, patient-centered care, respect, accountability, and compassion. The Assistant Patient Services Manager (APSM) is responsible for ensuring high quality, safe, reliable, and efficient care in a defined functional area of patient services. APSMs use managerial, interpersonal, and clinical skills to model, motivate, and monitor performance resulting in superior quality service and financial outcomes.

Responsibilities and accountabilities are held on a 24/7 basis. The Nursing strategic framework will incorporate transformational leadership, structural empowerment, exemplary practice, new knowledge, innovation, and continuous improvement.

• Patient Flow:
  Serve as the clinical leader working in collaboration with the charge nurse, bed management and medical teams, and other members of the healthcare team and ancillary services to ensure safe patient flow (in all care settings), facilitating the right patient, in the right bed or type of service, at the right time.
• Shares accountability for safe, effective, high quality care and optimal outcomes in the patient care unit/department.
• Staffing and Effectiveness:
  Accountable to ensure safe staffing levels and clinical competence to provide excellent nursing care to every patient in the unit, clinic, or non‑inpatient care area.
• Provides direct patient care as unit/service line requires to ensure appropriate staffing levels and skill mix are maintained.
• Financial Performance:
  Participate in unit strategies to ensure the financial well‑being of the organization and how the unit's day‑to‑day clinical operations impact the overall financial state of YNHH.
• Demonstrate a solid understanding of financial forecast related to organizational mission, vision, and values and the organizational strategic business plan.
• Quality and Safety: A key leader who role‑models and supports excellence in clinical practice and promotes a culture of safe, high quality care on the unit/department.
• Ensures unit/area visibility by conducting regular patient, staff and leader rounding.
• Service Excellence:
  Ensures the delivery of Patient and Family Centered Care (PFCC) at YNHH by working with patients and their families based on the four principles of PFCC:
  Participation, Dignity and Respect, Information Sharing, and Collaboration. Role model YNHH Service Excellence Pledge standards creating a great 'First Impression' by demonstrating exemplary customer service skills for all customer groups including patients, family/friends, physicians, staff, and support department personnel.
• Identifies and analyzes trends in service excellence and ensures staff accountability for adherence to YNHH Service Excellence standards.
• Patient Flow (additional role under APSM):
  Serve as clinical leader under direction of APSM, working in collaboration with the charge nurse, front desk and checkout, and medical teams, and other members of the healthcare team and ancillary services to ensure safe patient flow (in all care settings). Oversees safe patient flow is maintained related to clinical support staff in outpatient urology while ensuring safety and efficiency.

Bachelor’s degree is required;
Master’s preferred (one degree must be in nursing).

Two years of clinical nurse experience and a minimum of one year leadership/supervisory experience (this may include committees, charge role, project management or other experiences that demonstrate leadership qualities).

Current CT state RN licensure and/or eligibility for CT state RN licensure required. Specialty certification preferred or willing to obtain within 18 months of hire.

Ability to direct a diverse workforce in a 24‑hour per day operational environment. Passion for leading others in a challenging and changing environment by utilizing innovation, technology, and best practices.