Front End Supervisor

Description

Bishop’s Orchards is a locally owned grocery farm market dedicated to providing fresh, high‑quality produce, dairy, and specialty goods to our community. We take pride in excellent customer service, a friendly atmosphere, and a commitment to sustainability.

We are seeking a motivated and customer‑focused Front-End Supervisor to oversee daily operations at the checkout area. This role ensures smooth transactions, efficient service, and a positive customer experience while leading a team of cashiers. The ideal candidate has strong leadership skills, attention to detail, and a passion for working in a fast‑paced farm market environment.

This position averages 30-40 hours per week, with scheduling based on business needs and seasonal demand.

• Oversee front‑end staff, including cashiers and baggers, ensuring excellent customer service.
• Train, coach, and mentor employees to follow proper checkout procedures and policies.
• Manage employee scheduling and breaks to maintain efficient workflow.
• Address customer concerns and resolve issues in a professional and timely manner.

• Ensure cash registers are balanced at the start and end of each shift.
• Monitor and maintain the accuracy of transactions, refunds, and voids.
• Enforce loss prevention policies and proper handling of cash and card transactions.
• Keep checkout stations clean, organized, and stocked with necessary supplies.

• Lead by example by providing outstanding customer service and fostering a welcoming shopping environment.
• Assist customers with inquiries, product recommendations, and problem resolution.
• Handle escalated customer complaints with professionalism and efficiency.
• Ensure front‑end promotions, signage, and displays are up to date.

• Competitive pay based on experience.
• Employee discounts on farm‑fresh produce and grocery items.
• Friendly and team‑oriented work environment.

The Front End Supervisor is a vital part of our farm market, ensuring smooth operations, positive customer experiences, and a well‑supported Front End Team. If you are passionate about customer service, team leadership, and farm‑fresh food, we encourage you to apply!

Disclaimer:
This job description is intended to provide a general overview of the position and does not include every detail of the role. Responsibilities and duties may be adjusted as needed to meet the needs of the business.

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off

• Previous experience in a supervisory or leadership role in retail, grocery, or a farm market setting preferred.
• Strong interpersonal and communication skills with a customer‑first mindset.
• Ability to handle multiple tasks in a fast‑paced environment.
• Proficiency in cash handling, POS systems, and basic computer skills.
• Availability to work flexible hours, including weekends and holidays.
• Ability to stand for extended periods and lift up to 25 lbs.