Relationship Banker ; Dedeaux Road Branch

Overview

Thank you for your interest in a career  Regions, we believe associates deserve more than just a job. We offer performance-driven individuals a place to build a career with opportunities for growth, development, and upward mobility. This role focuses on delivering exceptional customer experiences, solving problems, and helping customers achieve financial wellness.

Regions is dedicated to safeguarding private and personally identifiable information submitted for job opportunities. Information is reviewed by associates, consultants, and vendors to evaluate qualifications and experience and will not be used for marketing purposes or shared outside Regions unless required by law. Data is stored in accordance with regulatory requirements and Regions’ retention schedule for a minimum of three years.

You may review or update your information by visiting the careers section of the system.

• Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions.
• Answers customer inquiries regarding products and services and fulfills basic servicing requests, such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution.
• Develops relationships with customers, remaining well-informed about the customer’s relationship with the bank.
• Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings, to make banking easier.
• Assists branch and team members with basic tasks to aid in customer problem resolution.
• Refers customers to an internal team of experts when more complex financial goals and needs are identified.
• Follows all bank processes and procedures and adheres to applicable laws and regulations, including duties delegated by the Branch Manager; manages and reports operational risks as a branch team member.
• Achieves branch targets by identifying customer needs and providing guidance on Regions’ solutions.
• May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting financial needs.

This position requires tracking time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible.

• High School Diploma or GED
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
• Ability to walk and stand for extended periods of time
• Ability to lift up to twenty (20) pounds

• One (1) year of banking, cash-handling, and/or customer service experience

• Ability to adhere to policies, procedures, and guidelines
• Ability to assist customers with digital banking offerings
• Ability to handle multiple priorities simultaneously
• Ability to oversee large sums of cash
• Strong customer focus and relationship-building skills

Full time

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

• Minimum Job Range Target: $37,621.05 USD
• Median: $44,536.00 USD
• Incentive Pay Plans:
  This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.

Regions offers a benefits package that is flexible, comprehensive and recognizes that one size does not fit all…