Visitor Assistant

This position will monitor Museum Floor operations to ensure the enjoyment, safety, and security of guests, engage them in activities, conduct demonstration activities in the STEAM Lab, assist the Floor Staff Manager with ticket sales when needed, and notify the Facility Manager of issues on layouts or with mechanical materials related to guest usage. The Floor Staff will also assist with school or senior field trip groups arriving at the museum and with birthday parties that may occur in the museum.

REPORTS TO: Director Education and Guest Services

• Present a positive, professional image as an ambassador for the Museum
• Monitor the Museum Floor operations during business hours
• Assist and engage Guests and Volunteers present at the museum for field trips, birthday parties, or special events
• Have a working knowledge of all exhibits and be able to instruct guests about exhibit operations and facilitate their interactions
• Handle all situations ensuring the safety of Museum guests and the security of Museum facilities, equipment and supplies
• Receive, organize and accompany field trip groups as assigned
• Provide tours and other programs as assigned
• Lead live appropriate programming for public audiences and field trips
• Keep the Museum, including the gift shop and outdoor park, free of trash and debris
• Conduct routine maintenance as appropriate in museum areas
• Perform other duties as assigned
• Follow all Museum policies and procedures

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to move independently within the museum office and spaces.

The noise level in the work environment is usually low to moderate, however, it can be moderate to loud during peak periods. Evening and night work hours required as needed. The employee is frequently required to stand; walk; use hands to handle or feel; and reach with hands and arms. The job requires long periods of walking and standing while working with museum patrons and colleagues.

In addition to occasional kneeling, stooping, and crouching throughout the day. The employee must occasionally lift and/or move items over 50 pounds. The job routinely uses standard museum and office equipment such as computers, phones, exhibit machinery, and printers/scanners.

In accordance with the museum’s work-day schedule and current salary range as approved by the Board of Directors. Evening/night and weekend work hours required as needed. The work week for this position is currently Monday – Friday; however, scheduled work hours will be adjusted at times according to the needs and events of the department and museum. Participation in certain special events, evenings, weekends, and holidays will be necessary at times and/or mandatory.