Guest Experience Specialist

POSITION SUMMARY

The Guest Experience Specialist position will educate guests on the static and live exhibits and engage guests in relevant conservation messaging throughout the Aquarium. This position will use their public speaking skills to conduct various tours, sleepovers, public presentations, and provide exceptional customer service. This position will also interact daily with people of all ages and diverse backgrounds. This position is expected to work alongside other members of the Guest Experience and Education Team.

• Create meaningful connections with guests and inspire learning opportunities for aquarium visitors.

• Use public speaking techniques and skills to teach guests about the live and static exhibits inside and outside the aquarium.

• Communicate with guests in a positive and courteous manner.

• Follow all aquarium guest and safety procedures.

• Answer guest questions regarding a wide variety of aquarium topics and assist in way finding around the aquarium.

• Assist with the flow of foot traffic and congested spaces throughout the aquarium.

• Conduct presentations, tours, and support other daily operational needs when scheduled.

• Assist with special events and other programs as needed.

• Represent Mississippi Aquarium in a positive manner by maintaining a service-oriented attitude and delivering exceptional customer service.

• Assist in maintaining aquarium grounds and displays.

• Open and close aquarium exhibits and monitors.

• Attend all relevant meetings and trainings.

• Utilize excellent customer service and innovation to address challenges and find solutions.

• Work weekends, evenings, holidays, and overnights when necessary.

• Minimum high school diploma or GED

• Minimum 1-year experience in a customer-service based role

• Excellent customer service skills

• Ability to work independently and part of a team.

• Must be able to work in adverse weather conditions, as well as remain in one area for large blocks of time.

• Strong public speaking skills and a desire to work with the public.

• Comfortable in large crowds of people with diverse backgrounds and ages.

• Consistently looking forward, focused, ready to listen

• A heart for service, always willing to provide support to fellow team members

• Must be able to communicate needs and issues effectively

• Highly organized self-starter maintaining high standards

• Have an awareness and interest in the conservation of aquatic environments and their inhabitants

• Innovative, creative thinker; not afraid to propose something new and inspire others to do the same

• Proactive in finding solutions, productive, and efficient

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

• Safety & Security
  - All Team Members are required to adhere to all Mississippi Aquarium safety and security standards.

• Attendance & Appearance
  - To maximize the guest’s experience, all Team Members are required to adhere to Mississippi Aquarium standard operating procedures regarding attendance and dress code policies as it relates to individual job functionality.

• Sales & Guest Services
  - Our forward-thinking business model requires listening and understanding the needs of our guests both internal and external. To that end, we must always be focused on the guest experience which is the key driver for return guest visitation and increased sales.

• Team Partnership
  - All Team Members are focused on supporting each other to complete the guest experience. Therefore, supporting, facilitating, and participating in activities that promote…