Service Account Manager

Every day, ANDRITZ delivers innovative solutions globally. We are looking for a Service Account Manager to support our pulp & paper clients across the American Southeast.

THE ANDRITZ GROUP is a globally leading supplier of plants, equipment, and services for hydropower stations, the pulp and paper industry, the metalworking and steel industries, and solid/liquid separation in the municipal and industrial sectors. ANDRITZ also offers technologies for automation, animal feed and biomass pellets production, pumps, machinery for nonwovens and plastic films, steam boiler plants, biomass boilers and gasification plants for energy generation, flue gas cleaning plants, panel board (MDF) production plants, thermal sludge utilization, and biomass torrefaction plants.

We are open to candidates located in Alabama, Georgia, Mississippi, Kentucky, and Tennessee.

• B.S. degree in Engineering (CHE or ME preferred), or equivalent experience.
• Proven success in sales and/or service.
• Experience in the pulp & paper industry preferred.
• Established relationships with pulp & paper customers in the region is a plus.
• Strong intrapersonal skills and ability to communicate effectively in English.
• Excellent organizational skills and the ability to multitask.
• Fluent in Word, Excel, Outlook, and PowerPoint.

• Responsible for selling products for Pulp Service Business in Wood Yard, Cooking, Lime Kiln, Recausticizing, Evaporators, Power and Recovery Boiler Areas, and Automation.
• Visit customers in Georgia, Alabama, Mississippi, Tennessee, and Kentucky on a regular cycle.
• Identify existing sales opportunities and generate new opportunities during each visit.
• Follow-up on existing quotes by gathering intelligence on ANDRITZ offerings such as technical preferences, competition, pricing, and decision timing. Enter and manage this information in the web-based CRM tool.
• Maintain active communications with product group personnel regarding all opportunities.
• Participate and support final negotiations to obtain orders.

• Continuously develop and maintain contacts in Engineering, Maintenance, and Operations.
• Maintain customer satisfaction by ensuring all issues are identified and resolved.
• Coordinate, schedule, and participate in presentations for specific project opportunities as well as for general technology updates.
• Participate in Digester Seminars, BLRBAC, and other industry conferences.

• Accountable for territory sales forecasts, budgets, and cost controls.
• Develop strategic plans for increasing sales in accounts in the territory.
• Document and communicate mill visits in writing through Customer Interaction Center in timely manner.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.