Client Engagement Manager

Client Engagement Project Manager

Duration: 6-month Contract to Hire (CTH)

Location:
Jackson, MS (downtown)

Work Type: 100% onsite M-F

Start Date: ASAP

Requirements

• 8-10 years (ideally) of experience in client-facing roles such as Client PM, Account Manager, Engagement Manager, Customer Success Manager, or similar.
• Serve as the primary onsite point of contact for client stakeholders & leadership.
• Build strong, trust-based relationships through regular in-person engagement.
• Maintain awareness of client emerging concerns.
• Communicate project status, risks, and needs to executives & technical teams clearly and professionally.
• Act as the first line of defense for escalations and onsite issues.
• Coordinate with internal IT PMs and technical teams to resolve issues quickly.
• Experience supporting or working alongside software development or IT project teams.
• Strong communication, relationship‑building, and expectation‑management skills
• Excellent communication, diplomacy, and conflict-resolution skills.
• Ability to manage multiple projects in a fast‑paced environment
• Ability to work onsite daily in downtown Jackson, MS

Who Thrives in This Role:

• Someone personable, calm under pressure, and strong at reading a room.
• Someone who enjoys being onsite, visible, and embedded with the client.
• Someone who can manage relationships while partnering with a technical PM.
• Someone who can diffuse tension, build trust, and maintain communication flow.