Retail Business Analyst Gulfport 5178

JOIN THE KEESLER FEDERAL CREDIT UNION TEAM!

Keesler Federal Credit Union team members enjoy competitive salaries and a wide range of benefits, some of which include:

• * Medical, dental, and vision insurance*
• * Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses*
• * Employee and Dependent Life Insurance*
• * 401(k) Retirement Plan with 100% match on the first 5% contributed by you*
• * Paid Leave*
• * Tuition Reimbursement and Competitive Scholarships*
• * Short-Term & Long-Term Disability Benefits*
• * Employee Assistance Program*

* WE CURRENTLY DO NOT SPONSOR WORK RELATED VISAS*

Position: Retail Business Analyst

Department: Retail Operations

Reports To:Director, Operations Support and Special Projects

FLSA: Exempt

Works closely with Retail Operations management (which includes Branch Operations Directors, Member Contact Center Director,), IT, Project Management, Product Management, Finance, Training, and other business partners to develop solutions required for Retail Operation’s systems.

Core responsibilities include defining team member needs and aligning with Retail strategy to provide products and associated features to meet those needs. Responsible for discovering, understanding and documenting the business environment; understanding and depicting project scope; identifying, documenting and confirming business objectives; modeling current and desired requirements business processes; and communicating all of these to stakeholders.

Provides business application support for assigned applications used by various Retail units. Responsible for application configuration in consultation with the business process owners, application patching, and release management of the lending application offering at the credit union. Vendor consultation in coordination with business units to ensure currency.

None

• Creates and develops product roadmaps to align with strategic goals as it relates to Retail Operations.
• Contributes technical knowledge and understanding of deposit application process to training programs, support documentation, and operating procedures.
• Solves product related problems, assists in decision making, and provides analysis to stay on track towards business deliverable commitments. For example, interface between third party solutions that we engage for new deposit setup.
• Collaborate with key stakeholders within Retail and other Business Units to ensure functional alignment on process improvements.
• Helps create key objectives and results based on strategies and apply the data for the product owners to make business decisions.
• Represents Retail operations as the voice of key stakeholders in working sessions with other Business Units.
• Works closely with Product Management and manager to create products that fit and align with end users.
• Develops detailed requirements for product features so they are clearly understood by the development teams.
• Works closely with the IT and Project Management Departments on all Retail Projects to research possible solutions and vendors; identifies other departments that will be affected within the credit union; tests programming specifications; ensures all compliance requirements are met and vendor management documents are submitted for approval; takes on the role of project owner in some cases.
• Attends STRT team meeting to prioritize and rank IT service tickets, representing Retail.
• Receives PMO Status Reports for all Retail Projects and reporting back to management of Retail area. Identifies projects in need of additional support.
• Manages the initiation, planning, execution, control, and delivery of multiple projects simultaneously in conjunction with Retail Management.
• Coordinates the efforts of the functional departments and with external vendors as required, ensuring projects, and any phased II items are completed.
• Reviews departmental process and procedures for process improvements within each area of the Retail department which include:
  Consumer Accounts, Business Account Services, and Branch Operations & Member Contact Center.
• Functions as liaison between the Retail departments and Information…