Network Problem Management Specialist Jobs

Network Problem Management Specialist

TEKsystems is looking for a Network Problem Management Specialist with a Top Secret Clearance to support a government client at Stennis Space Center in Mississippi. The Department of Homeland Security (DHS) has a continuing requirement for the continued operations, maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). Supporting the management team, the selected individual will be responsible for providing monitoring of customer network data, applications, and operational architecture through a 24/7 Operating Center environment to ensure Service Level Agreements are met.

Primary Responsibilities:

• Working with Telco providers, LECs, and customers in troubleshooting circuit and data issues.
• Answering queries by telephone and e-mail in support of customer hardware, software, network, and telecommunication systems and execution of network procedures.
• Provide operational support for all network components and conducts problem determinations, escalations and provides problem resolution.
• Monitoring, installation, modification, testing and servicing of network equipment.
• Assisting and training lower level support employees.
• Resolving networking/customer related concerns and issues.
• Supporting engineers in troubleshooting network instability.
• Communicating to customers and leadership of any impact to operational continuity.
• Possessing a comprehensive understanding of network and device relationships.
• Ability to effectively balance priorities and customer needs during periods of outages or moments of degradation of services.

Qualifications:

• Top Secret Clearance with active/eligible SCI.
• Experience with Network Monitoring Tool Suites (Solar Winds, Wire Shark, Whats Up Gold, Spice Works, etc.).
• Experience with ITSM Ticketing, documentation, procedure (Remedy, Service Now, etc.).
• Cisco Layer 2 Troubleshooting Experience.
• Proven capacity to provide professional customer service in a 24 x 7 operational environment.
• Understanding of the OSI model and configuration of routing protocols such as EIGRP, OSPF, MPLS, and BGP.
• Familiarity with various network types including LANs, WANs, WLANs, SANs, and VoIP networks.
• CCNA, CCNP, or JNCIA nice to have.