Call Center Outbound Business Account Representative

Employer Industry: Telecommunications

• Excellent benefits package, including medical, dental, and vision plans starting on your first day
• Tuition reimbursement of up to $5,250 in the first year
• 401(k) plan with 100% company match after one year of service, up to 5% of eligible compensation
• Opportunities for career advancement and growth within the organization
• Collaborative and inclusive work environment
• Up to $75 a month towards cable and internet services

• Follow up with current customers to ensure satisfaction and upsell additional services
• Make outbound calls to potential business customers to present communication packages
• Provide high-level customer service by accurately entering customer data into the Sales Force system
• Use expertise in products to assist customers with inquiries and demonstrate the value of switching to the employer's services
• Problem-solve and encourage customers to commit to services

• Minimum of three to six months of related experience and/or training
• Previous outbound telemarketing experience in a call center is preferred
• Strong communication skills with the ability to direct conversations and close sales
• Proactive approach to customer engagement and problem-solving
• Educational background:
  Associate's degree or higher preferred

• Experience in a sales or customer service role, particularly in telecommunications
• Strong interpersonal skills and ability to build rapport with customers
• Familiarity with Sales Force or similar CRM systems
• Ability to work in a fast-paced environment and manage multiple tasks
• Demonstrated commitment to community support and involvement