General Manager - Franchise Services

General Manager – Franchise Services

Location:

Sarovar Hotels – Corporate Office

Department:
Franchise & Operations

Position Overview

The General Manager – Franchise Services will be responsible for ensuring that all franchise-operated Sarovar Hotels operate in complete alignment with the brand’s service standards, operational excellence, and financial expectations.

This role is ideal for a seasoned Hotel Manager / General Manager with strong expertise in SOPs, audits, operational reviews, and owner relationship management.

Key Responsibilities

1. Brand Standards & SOP Management

- Ensure all franchise hotels adhere to Sarovar brand standards, operating guidelines, and service SOPs.
- Conduct periodic audits and quality checks across franchise properties.
- Identify operational gaps and ensure timely corrective actions.
- Update and drive implementation of new or revised SOPs across the franchise network.
- Monitor hotel performance (rooms, F&B, guest experience, financial KPIs).
- Analyse MIS reports, STR reports, guest feedback, audits, and ensure targeted improvements.
- Support hotels in enhancing operational efficiency and profitability.
- Review hotel budgets, forecasts, and business plans.
- Conduct regular operational review meetings with hotel GMs and department heads.
- Provide strategic guidance on operations, revenue management, cost control, and service excellence.
- Support pre-opening activities, operating set-up, and training for new franchise hotels.
- Build strong, professional relationships with franchise owners and key stakeholders.
- Act as the corporate point of contact for all operational matters.
- Identify training requirements across franchise hotels.
- Mentor property GMs and leadership teams to elevate overall performance.
- Ensure all franchise hotels meet brand quality metrics—guest satisfaction, hygiene standards, audits, and compliance requirements.
- Oversee compliance with statutory, safety, and brand-related guidelines.
- Submit monthly operations reviews and improvement reports to senior leadership.

Desired Candidate Profile

Experience & Expertise:

- 12–18 years of total hospitality experience.
- Must have worked as a Hotel Manager / General Manager in a branded hotel environment.
- Strong knowledge of hotel operations, SOP frameworks, quality audits, guest experience, and revenue management.
- Experience managing multiple properties or regional operations (preferred).
- Previous exposure to franchise/managed hotels is an advantage.

Skills & Competencies

- Deep understanding of hotel operations and brand standards.
- Strong analytical skills with the ability to read business numbers and MIS reports.
- Excellent communication, interpersonal, and leadership skills.
- Ability to influence, coach, and guide diverse hotel teams.
- Problem-solving mindset with operational agility.
- Strong stakeholder management and negotiation abilities.

Why This Role is Critical:

As Sarovar expands its franchise portfolio, this role ensures that each property upholds the brand promise, delivers superior guest experiences, and maintains operational excellence—ultimately strengthening Sarovar’s reputation and business performance across markets.