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Job Description & How to Apply Below
– Job Description About Profitable Rooms
Profitable Rooms is a full-service Revenue Optimization & Hospitality Consulting company based in Gurugram. We specialize in Revenue Management, Distribution, and e-Commerce solutions that help hotels and resorts increase revenue, improve profitability, and capture new demand. We support a wide range of clients including boutique hotels, mid-scale properties, luxury hotels, spa resorts, convention centers, and serviced apartments.
Role Description This is a full-time on-site role for a Reservation Manager Reservation Manager will be responsible for overseeing the reservations department, optimizing room allocation, managing reservation systems, improving booking conversions, and ensuring exceptional customer service. The role requires coordination with the revenue, sales, and distribution teams to maximize occupancy and revenue.
Key Responsibilities Supervise and manage daily operations of the reservations department
Oversee room allocation, rate loading, and inventory management
Ensure accuracy in all booking details and reservation records
Analyze demand trends and assist in forecasting
Improve booking conversion through effective communication and sales techniques
Train and guide the reservations team
Handle VIP, group, and corporate bookings professionally
Resolve customer concerns and ensure high service standards
Work closely with revenue and sales teams to implement strategies
Monitor booking pace, pickup, and channel performance
Qualifications Excellent communication, leadership, and customer service skills.
Prior experience as a Reservation Manager or senior reservations role.
Strong understanding of reservation systems and hotel operations.
Knowledge of revenue management principles and market trends.
Ability to multitask, manage priorities, and maintain accuracy.
Proficiency in PMS/CRS systems.
Bachelor’s degree in Hospitality Management or related field preferred.
Experience in reservations: 3 to 5 years.
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