Student Support Executive; Edtech Operations

Position: Student Support Executive (Edtech Operations)
Job description

About Team Lease Edtech ()

Team Lease EdTech ( formerly known as School guru Eduserve) is Indias leading learning solutions company providing comprehensive services across Universities and Corporates. We have an exclusive partnership with 40 of Indias largest Universities across 16 Indian states, we train 3.5 Lakh students on our platform through 9 Indian languages, work with 500 corporates in their upskilling/skilling initiatives and manage over 200 degree, diploma, certificate programs.

Role:
Student Support Executive (Edtech - Operations)

Location:

Gurgaon

Job Responsibilities:

- Manage end-to-end student operations including admission support, onboarding, academic coordination, and exam process execution.
- Act as the primary operational interface between students and internal teams (sales, academics, tech, and compliance).
- Oversee documentation verification, admission compliance, and student record accuracy.
- Resolve student queries and concerns promptly to ensure high levels of satisfaction and engagement.
- Maintain and update data in CRM, LMS, and other student information systems.
- Generate and analyze reports to track operational KPIs and student lifecycle metrics.
- Contribute to process standardization, automation, and continuous improvement efforts.