Manager, Management

Responsibilities:

- · Responsible for managing the operations seamlessly and timely SLA delivery, along with maintaining high levels of employee and customer satisfaction

· Insurance Sales

· Oversight of team organizes resources, sets goals, calls out strategy from Executives and client on a day-to-day basis, and reports responsibilities

· To monitor and document the work schedule of staff and absences.

· Ensure that all audit-related issues are brought to a close

· Identify and drive continuous improvements and initiatives in the process

· Coach & mentor Team lead, Assistant Manager so that they can manage their teams better

· Collaborate with internal teams.

· Ability to handle sales pressure

· Excellent verbal and written communication skills

· Strong external and management reporting skills

Desired Skills and Experience
- · Must have experience in managing a telesales team of 100-120 people

· Must have on-paper experience as Manager of atleast 2 year with direct reporting to Team leaders.

· Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets

· Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring

· Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching