Global Delivery Partner; Pharma Commercial Excellence

Position: Global Delivery Partner (Pharma Commercial Excellence)
Axtria:  
-Axtria is a global provider of award-winning cloud software and data analytics to the life sciences industry. Axtria enables life sciences organizations to transform the product commercialization journey and deliver much-improved healthcare outcomes for patients worldwide. We are acutely aware that our work impacts millions of people and are incredibly passionate about the improvement we can bring to patients’ lives.

Our focus is on delivering solutions that help pharmaceutical, medical device, and diagnostics companies complete the journey from data to insights to action and get superior returns from their investments. As a participant of the United Nations Global Compact, Axtria is committed to aligning strategies and operations with universal principles on human rights, labor, environment, and anti-corruption and taking actions that advance societal goals.

Our people are our core strength, and they make us proud of our work; this has helped us grow exponentially and make tremendous strides toward developing great products. It is for the grit, thinking of an entrepreneur, and a family-like environment where each member is valued and treasured that we are growing rapidly.

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Job Title:

Global Delivery Partner (Pharma Cmmercial Excellence)

Job Location:

-Gurgaon/Noida (Hybrid)

Job Summary:

-  The Global Delivery Partner is responsible for leading the end-to-end global delivery, solutioning and client engagement of Axtria’s programs across all service lines—spanning Commercial Excellence, Data Management, Data Science, and Product Implementation—for designated client accounts.

This role owns the delivery strategy, client advocacy, operational excellence, and profitability for the assigned portfolio, driving synergies across capability teams, CoEs, and geographies. The GDP acts as the single accountable delivery leader, ensuring seamless integration of services and products and measurable value to clients through innovation, excellence, and collaboration.

You will lead cross-functional delivery teams, partner with Client and Account Partners, and steer global delivery strategy to achieve superior client experience, sustainable growth, and consistent operational efficiency.

Job Responsibilities:

- Visionary leadership:
Champion the global delivery of programs spanning multiple service lines and centers of excellence for leading pharma clients.
Set a clear vision and strategic direction, ensuring alignment with business objectives, timelines, and budgets.
Lead solution design for integrated work streams and provide technical/functional leadership, inspiring teams to achieve excellence and deliver transformative solutions.
Act as the senior-most delivery leader for the account, ensuring cross-functional coordination and strategic alignment with client goals
Cultivate a culture of continuous improvement, encouraging experimentation and adoption of cutting-edge technologies such as AI and GenAI

Stakeholder engagement & influence:
Build trusted partnerships with senior stakeholders across geographies, aligning on program goals, governance, and success metrics.
Drive customer advocacy by delivering measurable value and maintaining high CSAT/NPS
Serve as a strategic advisor to client leadership, guiding program level innovation and initiatives
Articulate and demonstrate the value delivered through engagement, influencing senior client leadership and driving business impact
Lead governance with internal and client stakeholders; proactively manage health of the program, escalations and ensure risk mitigation

Team Development & Thought Leadership:
Architect team structures and ecosystems that enable continuous growth and capability development.
Foster a high-performance culture by mentoring, coaching, and developing future leaders within the team.
Lead and mentor Account Delivery Partners, Delivery Managers, and project teams across regions.
Build and nurture high-performing, motivated, and collaborative delivery organizations.
Promote thought leadership in the pharma commercial domain, positioning Axtria as an industry innovator.
Lead training and skill enhancement initiatives, ensuring…