Job Description & How to Apply Below
Role Overview
We are looking for a Category Manager to own the end-to-end Home Grooming vertical - from daily operations, groomer management, service quality, and logistics to sales growth, repeat bookings, and area expansion .
This is a P&L + execution role.
Key Responsibilities - Operations Ownership
Manage daily grooming bookings and service fulfillment
Allocate groomers efficiently based on location, skill, and schedule
Ensure on-time arrival and service quality at customer homes
Handle escalations, reschedules, and service recovery
Maintain grooming SOPs and hygiene standards
Track groomer productivity, attendance, and performance
Groomer Management
Onboard and train new groomers
Monitor grooming quality via customer feedback, photos, and audits
Create incentive plans for performance and upselling
Reduce groomer idle time and cancellations
Sales & Growth
Drive repeat bookings and package sales
Identify high-demand areas and plan expansion
Work with marketing team to improve conversion of leads
Improve booking-to-service completion ratio
Increase average order value via add-on services
Metrics & Reporting
Own daily metrics: bookings, completion rate, revenue, repeat rate
Track customer ratings and reduce complaints
Maintain city/area-wise performance dashboards
What We’re Looking For
3 to 6 years experience in operations + sales (service business preferred)
Strong people management skills (field staff / technicians)
Comfortable with fast problem solving and daily firefighting
Data-driven and process-oriented
Experience in hyperlocal services, grooming, salon, repair services, or similar is a plus
Success in This Role Means
95%+ on-time service rate
High customer ratings and repeat bookings
Groomer productivity maximized
Consistent monthly growth in grooming revenue
Location
Gurgaon
Why Join Ultimutt
Direct ownership of a fast-growing category
High impact role with decision-making authority
Opportunity to scale a doorstep service model across the city
Position Requirements
5+ Years
work experience
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