Team Lead - Incident Response

Position title:

Team Lead (Incident Response)

Number of Position: 4

Job Location:

Gurgaon

Shift timing: 8:30AM – 5:30PM

Role and responsibilities

Responsible for overall performance and management of the team assigned

• People management that includes responsibility of performance evaluation, training, discipline, career pathing of all team members

• Proactive communication with client, ensuring all client requirements are met and reports are submitted on time

• Set goals for team members and communicate it to the team

• Ensuring all the key metrices are met including productivity, utilization, quality score, attendance, adherence to timelines

• Management Reporting:

- Reports required by management relating to performance, costs, efficiency, utilization are shared with stake holders on time

• Actively work on skill development, engagement and retention of team members

• Responsible for upskilling and training the team members

• Provide regular feedback for performance

• Take necessary action including raising concern with stakeholders in case of performance or discipline related issues within the team

• Conduct regular 1-on-1 connects with team members

• Perform QC/QA checks for team members

• Liaison with other teams/departments

Desire Candidate Requirements

• Any graduate/Postgraduate with 3+ Yrs of experience as people manager or similar role with years of experience with LPO/Legal Services.

• Candidates with background of Document Review or e-Discovery or Contracts or Data Breach or Compliance are eligible to apply for this role.

• Excellent people management skills

• Passionate to drive business metrics – Productivity, Quality, and other key deliverables

• Ability to priorities between multiple complex projects/timelines

• Excellent written and Verbal communication

• High level of positive attitude with good listening skills

• Good decision-making ability

• Ability to adapt to any process changes and work on different types of projects

• Good knowledge in Excel

• Ability to priorities between multiple complex projects/timelines

• Strong attention to detail and the ability to conduct root cause analysis

• Candidates with demonstrated experience in Data Breach Response, or Incident Response will be preferred

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